Vonika Taufa
Sandy,UT
Summary
Driven Program Director with a proven track record at Unitah Forever Living LLC., enhancing team productivity and program performance through effective leadership and data analysis. Excelled in administration and critical thinking, achieving significant improvements in service quality and compliance. Demonstrated excellence in customer service and team development, ensuring project success and regulatory adherence.
Overview
9
9
years of professional experience
Work History
Program Director
Unitah Forever Living LLC.
05.2022 - 04.2024
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Maintained and updated project related documents.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Assisted with onboarding of new employees.
Group Home Supervisor
Unitas Forever Living LLC.
01.2021 - 09.2021
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Mentored and coached staff to improve performance and interactions with residents.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
Owner
TCGroup LLC
09.2015 - 10.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw financial operations, including budgeting, payroll processing, and monthly reporting for the practice.
- Managed timekeeping and payroll delivery for [Number] tour workers.
- Approved regular payroll submissions for employees.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained accurate records of completed projects, facilitating seamless invoicing and order tracking processes.
Education
General Studies
Salt Lake Community College
Salt Lake City, UT09.2012
GED -
Martinez Adult Education
Martinez, CA06.1998
Skills
- Administration knowledge
- Customer service experience
- Attention to Detail
- Computer Skills
- Data Entry
- Strong Work Ethic
- Critical Thinking
- Effective Multitasking
- Flexible and Adaptable
- Time Management
- Proactive Team and or Independent player
- Positive Attitude
Timeline
Program Director
Unitah Forever Living LLC.
05.2022 - 04.2024
Group Home Supervisor
Unitas Forever Living LLC.
01.2021 - 09.2021
Owner
TCGroup LLC
09.2015 - 10.2020
General Studies
Salt Lake Community College
GED -
Martinez Adult Education
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