VON'KESHA MARIA KIRKLAND
Jacksonville,FL
Summary
Results-oriented Higher Education Leader experienced in academic records, administration, regulatory compliance, and operational transformation. Modernized Registrar functions to enhance institutional growth, student persistence, and financial performance through expertise in FERPA compliance, accreditation standards, and utilization of Student Information Systems for data-informed decision-making.
Overview
11
11
years of professional experience
Work History
Registrar
City Colleges of Chicago-Malcolm X College
Chicago, USA
11.2021 - 05.2025
- Provides administrative oversight of student records management functions in accordance with CCC policies and procedures, FERPA guidelines, and the American Association of Collegiate Registrars and Admissions Officers (AACRAO) best practices.
- Interprets and explains CCC's policies and procedures and FERPA requirements relating to the maintenance and release of student academic records and data to faculty, staff, students, and outside customers.
- Implements new and revised business processes to ensure the integrity and confidentiality of student records and the updating of student records with proper documentation into the Campus Solutions (CS9) student information system.
- Addressed and resolved student record disputes based on established policies and review of student records.
- Oversaw staff responding to enrollment and registration inquiries, providing services including issuance of student transcripts, processing class reinstatements, and evaluating prior learning credit (military, foreign) and credit by exam.
- Reviews and analyzes data for state and federal reporting; oversees the accurate and timely reporting of student academic data.
- Monitors and assists with college's registration process each semester, ensuring the accurate reporting and processing of student enrollment data using the CS9 system.
- Serves as the CS9 Security Officer for the college; approves access requests and submits to OIT; responds to security access inquiries; and participates in bi-annual security audit.
- Provides training and creates help guides for staff and faculty on processing student information in CS9 for actions relating to degree audit, faculty roster, and final grade submission.
- Prepared and recommended annual departmental budget to administration, approving and monitoring office expenditures.
- Works collaboratively with District Office, City College Registrars, and College Leadership on the development of initiatives, policies, and practices.
Assistant Registrar
City Colleges of Chicago-Malcolm X College
Chicago, USA
06.2019 - 11.2021
- Manage a team of five in the Registrar's Department
- Oversee the Transcript Evaluation process for the department
- Process grade changes, course substitutions, transcript evaluation appeals, and course directives
- Oversee International Student transcript evaluation process
- Confer Associate degrees and Certificate Programs awards
- Managed CLEP and Parchment Awards processes to improve efficiency in student services
- Educated departments on policy and changes to enhance compliance and understanding
- Facilitated policy training for new full-time and adjunct faculty to ensure adherence to departmental standards
- Enforced FEPRA guidelines to maintain operational integrity.
- Assist selective enrollment programs with updating students' academic program plan
- Work closely with the Program Directors over the Selective Enrollment programs
Assistant Registrar
Devry University
08.2014 - 08.2016
- Oversaw attendance, record keeping, and registration processes for new and continuing students, maintaining accurate student records
- Processed university withdrawal requests and facilitated enrollment of new students, supporting overall student admissions
- Directed and oversaw campus reports, internal and external audits, ensuring compliance and accuracy
- Uphold all academic policies and procedures with all academic departments
- Award and confer all Bachelor and Master degrees
- Created initiatives to support new student orientation and persistence/retention
- Provide training to new hires in the academic department for scheduling
Education
Bachelor of Arts - Communications
Kaplan University (Purdue Global)
Chicago, IL02-2012
Skills
- Technical proficiency
- Proactive and self-motivated
- Communication skills
- Leadership skills
- Database administration
- Analytical skills
- Policy interpretation
- Regulatory compliance
- Project management
Timeline
Registrar
City Colleges of Chicago-Malcolm X College
11.2021 - 05.2025
Assistant Registrar
City Colleges of Chicago-Malcolm X College
06.2019 - 11.2021
Assistant Registrar
Devry University
08.2014 - 08.2016
Bachelor of Arts - Communications
Kaplan University (Purdue Global)