Vonnesia johnson
hoover al,Alabama
Summary
Dedicated customer service representative with a strong focus on complaint resolution, effective communication, and problem-solving. Committed to enhancing customer satisfaction through proactive support and relationship-building.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Central Alabama Water
Birmingham, AL
09.2009 - 03.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries regarding water services and billing issues.
- Processed service requests and complaints through phone and online channels.
- Maintained accurate records of customer interactions and transactions.
- Handled urgent requests for water service interruptions or outages promptly.
- Ensured compliance with company policies during all customer interactions.
- Collaborated with team members to efficiently resolve customer concerns, enhancing overall service quality.
- Cultivated strong customer relationships through personalized support, fostering loyalty and repeat business.
- Educated customers on water conservation practices and service options.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Coordinated with other departments to resolve complex issues, ensuring customer needs were met effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
Education
Associate of Science - Computer And Information Systems
Lawson State Community College
Birmingham, AL 05-2005
High School Diploma -
Tarrant High School
Tarrant , AL05-1998
Skills
- Customer service
- Complaint resolution
- Billing procedures
- Opening and closing accounts
- Account update
- Customer education
- Effective communication
- Record keeping
- Problem solving
- Critical thinking
- Time management
- Team collaboration
- Professional telephone demeanor
- Building rapport
Timeline
Customer Service Representative
Central Alabama Water
09.2009 - 03.2026
Associate of Science - Computer And Information Systems
Lawson State Community College
High School Diploma -
Tarrant High School