Vonnie Gill
CIBOLO
Summary
Highly motivated team player with passion for helping others.
Experienced with customer relationship management, providing exceptional service and support. Utilizes effective communication and problem-solving skills to address and resolve client issues. Track record of building and maintaining strong client relationships, ensuring high levels of satisfaction.
Overview
13
13
years of professional experience
Work History
Case Management Analyst., Provider Services
Cigna/Evernorth
05.2024 - Current
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Paraprofessional/Behavioral Aide
Scuc Isd
08.2021 - Current
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Resident Supervisor
Smithwright Services
07.2015 - 08.2020
- Enhanced resident care by effectively managing and overseeing staff in daily activities.
- Streamlined daily operations, successfully delegating tasks to team members based on their strengths and abilities.
- Promoted a positive work culture by providing ongoing feedback, recognition, and support to staff members.
- Collaborated with multidisciplinary teams to coordinate services that met each resident''s unique needs and goals.
- Managed budgets responsibly, monitoring expenses closely to ensure financial stability for the program while maximizing resources available for resident care.
- Coordinated community outings for residents, enriching their lives through social interaction and integration into the local area.
- Developed strong relationships with external agencies, collaborating to secure additional resources or services for residents as needed.
Program Director
YMCA
09.2011 - 07.2015
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
- Spearheaded fundraising efforts to secure resources necessary for program sustainability and success.
- Advanced community outreach efforts by forging strong relationships with local partners.
Education
Bachelor of Arts - Human Services
Western Washington University
06.2013
Skills
- Documentation
- Adaptability and flexibility
- Administrative Tasks
- Case management
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Customer communications
Timeline
Case Management Analyst., Provider Services
Cigna/Evernorth
05.2024 - Current
Paraprofessional/Behavioral Aide
Scuc Isd
08.2021 - Current
Resident Supervisor
Smithwright Services
07.2015 - 08.2020
Program Director
YMCA
09.2011 - 07.2015
Bachelor of Arts - Human Services
Western Washington University
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