Vonnie Holland
London,KY
Summary
Dynamic Therapeutic Support Specialist with a proven track record at Benchmark Family Services. Expert in crisis intervention and client assessment, fostering emotional support and rapport building. Successfully implemented individualized care plans, enhancing client outcomes by 30%. Adept at collaborating with multidisciplinary teams, ensuring compliance with regulations and advocating for client needs.
Overview
9
9
years of professional experience
Work History
Therapeutic Support Specialist
Benchmark Family Services
11.2023 - Current
- Assisted in facilitating therapeutic activities for clients to promote emotional well-being.
- Supported case management by documenting client progress and behavior changes.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Engaged clients through structured programs enhancing social skills and coping strategies.
- Provided crisis intervention support under supervision during challenging situations.
- Participated in training sessions to enhance knowledge of therapeutic techniques and approaches.
- Conducted comprehensive assessments to identify clients'' needs, strengths, and areas for improvement.
- Provided timely documentation of clinical interventions, progress notes, and treatment plan updates for accurate recordkeeping.
- Maintained strict adherence to ethical guidelines and regulations, ensuring confidentiality and respect for clients at all times.
- Developed rapport with challenging clients through empathetic listening and genuine concern for their wellbeing.
- Implemented evidence-based practices in delivering therapeutic interventions tailored to each client''s unique needs.
- Collaborated with families and caregivers to provide support and resources for clients'' continued growth.
- Managed crisis situations with sensitivity, de-escalating conflicts while maintaining the safety of all involved parties.
- Educated clients on coping strategies and stress management techniques to promote self-regulation skills development.
- Advocated on behalf of clients within the community, connecting them with essential resources for ongoing support and success.
Paraeducator, Special Education
Laurel County Board Of Education
08.2023 - 11.2023
- Assisted educators in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by facilitating positive behavior interventions and strategies.
- Collaborated with multidisciplinary teams to assess student progress and modify instructional approaches.
- Provided one-on-one support to students, enhancing engagement and academic performance.
Front Office Receptionist
Grace Health
09.2021 - 08.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out procedures.
- Handled incoming calls, directing inquiries to appropriate departments efficiently.
- Maintained accurate appointment scheduling for staff and clients using electronic systems.
- Provided exceptional customer service, addressing guest concerns with professionalism and care.
- Assisted in training new reception staff on operational procedures and system usage.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Personal Care Assistant
Appalachian Regional Hospital
08.2018 - 04.2021
- Assisted patients with daily living activities to promote independence and well-being.
- Developed and maintained positive relationships with patients to enhance emotional support.
- Monitored patient conditions and reported changes to nursing staff for timely interventions.
- Trained new staff on caregiving protocols and best practices for patient care.
- Managed documentation of patient interactions and care provided, ensuring compliance with regulations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Direct Support Professional
Alternative Outlook
11.2016 - 07.2018
- Provided personalized support to individuals with disabilities, fostering independence and enhancing daily living skills.
- Assisted clients in developing social skills through structured activities and community engagement opportunities.
- Collaborated with interdisciplinary teams to create and implement individualized care plans, ensuring client needs were met effectively.
- Trained new staff on best practices for client interaction and behavioral support techniques, promoting team cohesion.
- Monitored client progress, documenting observations to inform ongoing adjustments to care strategies and interventions.
- Led workshops on life skills training, equipping clients with essential tools for greater autonomy in everyday situations.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ08-2022
Skills
- Crisis intervention
- Client assessment
- Individualized care plans
- Emotional support
- Behavioral documentation
- Therapeutic activities
- Rapport building
- Positive behavior interventions
- Conflict de-escalation
- Compliance with regulations
- Client advocacy
Timeline
Therapeutic Support Specialist
Benchmark Family Services
11.2023 - Current
Paraeducator, Special Education
Laurel County Board Of Education
08.2023 - 11.2023
Front Office Receptionist
Grace Health
09.2021 - 08.2023
Personal Care Assistant
Appalachian Regional Hospital
08.2018 - 04.2021
Direct Support Professional
Alternative Outlook
11.2016 - 07.2018
Bachelor of Science - Business
University of Phoenix