Selena Stiles
Shelbyville,KY
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Benchmark Family Services. Expert in office administration and customer relations, significantly improving client satisfaction. Skilled in event coordination and inventory control, demonstrating exceptional organizational and multi-tasking abilities. Achieved a seamless integration of technology upgrades, elevating data security and workplace productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Benchmark Family Services
04.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Michael Kors
11.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Teacher/ Manager
Little Eagles Preschool
08.2016 - 11.2022
- Reduced disciplinary issues through the implementation of a comprehensive behavior management plan that includes clear expectations and consequences.
- Streamlined scheduling processes to maximize instructional time while minimizing teacher workload.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
Education
Nursing
Shelby County High School
Shelbyville, KY05.2017
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Document Management
- Scheduling
- Inventory Control
- Expense Reporting
- Event Coordination
Certification
Certified Nursing Assistant
CPR and First Aid
Timeline
Office Manager
Benchmark Family Services
04.2024 - Current
Sales Associate
Michael Kors
11.2022 - 02.2024
Teacher/ Manager
Little Eagles Preschool
08.2016 - 11.2022
Nursing
Shelby County High School
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