Vonnie McDonald
Hamilton,MT
Summary
Enhancing customer satisfaction and sales at Evan’s Ace Hardware through exceptional service and advanced product knowledge. Skilled in multitasking and problem-solving, effectively balancing customer needs with operational demands. Demonstrated ability to foster client loyalty and exceed performance targets, leveraging strong communication and attention to detail.
Attentive Waitress with knowledge of dining and dedication to fantastic dining experiences. Trained in some POS systems. Known for maintaining speed and accuracy in high-traffic times.
Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Waitress
Hangar Cafe
01.2019 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Truck Dispatcher
Industrial Lumber Sales
08.2016 - 07.2018
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
Paint Expert
Evan’s Ace Hardware
02.2012 - 08.2016
- Expanded product offerings by researching advanced materials and partnering with leading manufacturers, giving customers access to cutting-edge solutions.
- Consistently met or exceeded performance targets through diligent planning, execution, and monitoring of key performance indicators.
- Achieved sales growth by effectively upselling premium paint products to clients.
- Implemented quality control measures by thoroughly inspecting completed projects before delivery to clients.
- Enhanced paint quality by developing innovative formulations and techniques.
- Developed a loyal client base through consistent high-quality workmanship and excellent communication skills.
- Provided exceptional customer service, addressing concerns promptly and offering satisfactory resolutions to any issues encountered.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Arts - Anthropology
Bitterroot College
Hamilton, MT05.2014
Associate of Arts - Business Technology in Medical Field
Montana Tech of The University of Montana
Butte, MT05.2010
High School Diploma -
Powell County High School
06.2003
Skills
Customer Service
Strong multitasking
Greeting guests
Cleanliness
Order Taking
Safe Food Handling
Payment Processing
Warm and Friendly
Reliable and Responsible
Food handling
Attention to Detail
Memory retention
Timeline
Waitress
Hangar Cafe
01.2019 - Current
Truck Dispatcher
Industrial Lumber Sales
08.2016 - 07.2018
Paint Expert
Evan’s Ace Hardware
02.2012 - 08.2016
Associate of Arts - Anthropology
Bitterroot College
Associate of Arts - Business Technology in Medical Field
Montana Tech of The University of Montana
High School Diploma -
Powell County High School
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