VONSECA WOODLEY
1551 PARKER ST,LA
Summary
professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
28
28
years of professional experience
Work History
OFFICE CLERK
DeSoto Parish Police Jury
Mansfield, LA
01.2024 - Current
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
- Completed and mailed contracts, invoices or checks.
- Maintained accurate inventory records of office supplies and equipment.
Customer Service Representative
ACT
Shreveport, LA
11.2022 - 03.2023
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
Inspector in Quality Assurance and Quality Control
GLOVIS HYUNDAI
Shreveport, LA
02.2017 - 05.2020
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
Store Manager
BBA PAYDAY LOAN
SHREVEPORT, LA
10.2013 - 02.2017
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Main Banker
HOLLYWOOD CASINO
SHREVEPORT , LA
08.2003 - 11.2009
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Welcomed customers and offered pleasant service during entire transaction.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Balanced daily cash deposits and vault inventory with zero error rate.
Cage Cashier
BOOMTOWN CASINO
SHREVEPORT, LOUISIANA
06.1998 - 08.2004
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Redeemed coins and tokens for cash at customer request.
- Received large amounts of cash from customers for conversion into chips or tokens.
- Complied with safety regulations while operating cash handling equipment.
CAGE CASHIER
CASINO MAGIC
SHREVEPORT, LA
10.1996 - 12.1998
- Verified customer identification to ensure compliance with gaming regulations.
- Verified accuracy of transaction reconciliations and exchange summary report.
- Received large amounts of cash from customers for conversion into chips or tokens.
- Greeted customers and answered inquiries regarding services.
Education
Associate of Science - MEDICAL ASSISTANT
BLUE CLIFF COLLEGE
Shreveport, LA06-2012
Associate of Science - MEDICAL BILLING AND CODING
REMINGTON COLLEGE
Shreveport, LA09-2010
Skills
- Record preparation
- Purchasing assistance
- Billing and coding
- DBMS
- Document management
- Meeting planning
- Billing support
- Patient charting
- Medical terminology
- Office management software
- Customer relationship management (CRM)
- Payroll and accounts payable and receivable
- Staff management
- Inventory management
- Verbal communication
- Travel arrangements
- Administrative support
- Scanning and copying
- Filing systems
- Office management
- Scheduling and calendar management
- Payroll support
Timeline
OFFICE CLERK
DeSoto Parish Police Jury
01.2024 - Current
Customer Service Representative
ACT
11.2022 - 03.2023
Inspector in Quality Assurance and Quality Control
GLOVIS HYUNDAI
02.2017 - 05.2020
Store Manager
BBA PAYDAY LOAN
10.2013 - 02.2017
Main Banker
HOLLYWOOD CASINO
08.2003 - 11.2009
Cage Cashier
BOOMTOWN CASINO
06.1998 - 08.2004
CAGE CASHIER
CASINO MAGIC
10.1996 - 12.1998
Associate of Science - MEDICAL ASSISTANT
BLUE CLIFF COLLEGE
Associate of Science - MEDICAL BILLING AND CODING
REMINGTON COLLEGE
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