Vontonio Wilson
Lansing ,IL
Summary
Dynamic Warranty Administrator with proven expertise in claims processing and warranty management at Amazon. Adept at enhancing customer satisfaction through effective communication and meticulous records maintenance. Recognized for streamlining warranty transactions, contributing to a 20% increase in processing efficiency while training new staff on best practices.
Overview
2
2
years of professional experience
Work History
Warranty Administrator
Amazon
Matteson, IL
10.2025 - 11.2025
- Process warranty claims efficiently, ensuring compliance with company policies.
- Coordinate communication between customers and service providers to resolve issues promptly.
- Document warranty transactions accurately using internal tracking systems.
- Assist in training new staff on warranty procedures and customer service protocols.
Cashier
Walmart
Chicago, IL
10.2024 - 10.2025
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash register balances through diligent tracking and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to manage inventory levels and stock shelves effectively.
Warehouse Worker
Target
Chicago, IL
08.2023 - 10.2024
- Operated forklifts to efficiently move products within warehouse environment.
- Performed quality checks on incoming and outgoing shipments for accuracy.
- Maintained organized inventory storage to streamline order fulfillment process.
- Assisted team in meeting daily productivity goals through effective communication.
Education
High School Diploma -
Hyde Park Academy
6220 S Stony Ave06.2023
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
Timeline
Warranty Administrator
Amazon
10.2025 - 11.2025
Cashier
Walmart
10.2024 - 10.2025
Warehouse Worker
Target
08.2023 - 10.2024
High School Diploma -
Hyde Park Academy