Vontrail Jenkins
Tampa
Summary
Seasoned case manager, experienced in meeting needs, resolving complex matters, and handling multiple projects with a high degree of accuracy and integrity. Knowledgeable with a solid understanding of litigation documentation, client relationship building, and intake processing. Proficient in using independent decision-making skills and sound judgment to positively impact success. I am eager to support a legal team to achieve company goals and advance my career.
Overview
13
13
years of professional experience
Work History
Collections Agent
Credit Control LLC
05.2023 - Current
- Provide exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions in resolving delinquencies and bad debt balances.
- Daily maintain a high volume of calls and meet the demands of a busy and productive group.
- Maximize revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Maintain state guidelines and regulations for compliance needs.
- Reduce delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
- Negotiate to collect balance in full or settlement agreement.
Collections Analyst
Volkswagen Credit
11.2021 - 04.2023
- Analyzed accounts and worked with customers to establish payment plans to avoid delinquency and avoid repossession and negative credit reporting.
- Processed claims and complaints when customers have been wrongfully repossessed as result of mismanagement of their accounts.
- Utilized e-filing, email correspondence and notating accounts when conducting reinstatement and redemption processes.
Care Coordinator (Billing)
One Call
04.2021 - 11.2021
- Worked primarily in ensuring and making corrective actions in billing and medical records prior to submission of billing for DME services.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
Mortgage Loan Analyst
Amerisave Mortgage Corporation
07.2020 - 04.2021
- Conducted administrative tasks that supported the expeditious movement of mortgage loans from sales through closing by incorporating Aussie.
- Obtained title loans and ensured all documentation requested were included prior to closing within the Encompass & CRM database.
- Extensive experience reviewing legal collateral documentation for residential loans, which included the Note, Mortgage, Modifications, Title Policy, and Assignment/Endorsement chains.
Helpdesk Tech Support
City Facilities Management LLC
08.2019 - 06.2020
- Answered calls in a high-volume call center, while scheduling technicians with partnered stores to resolve repair issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Case Manager
CareerSource Northeast Florida
01.2013 - 08.2019
- Proficiently managed processes of onboarding new clients and evaluating potential clients both on the phone and in-person.
- Demonstrated consistent communication with multicultural backgrounds via certified interpreting services with relaying information to refugee resettlement agencies.
- Assisted individuals with medical, educational and skills to retain employment with special accommodations and on-the-job training and community service experience to bridge the gap in employment.
- Proficiently monitored and tracked a 100+ caseload for accuracy and compliance with federal policy & guidelines.
Workforce Services Representative
CareerSource Northeast Florida
04.2015 - 01.2016
- Operated under general direction of District Director; provided recruiting, interviewing, assessment, referral and job placement services to a diverse customer base.
- Worked with individuals with medical and unemployment claims.
- Created and maintained a hard copy customer case files via (OSST) in accordance with audit standards.
Customer Technical Support
Convergys
09.2012 - 12.2012
- Addressed customers with understanding their bill, internet, and phone plan and provided upgrades to their services.
- Demonstrated great communication and keeping customers involved in what's going on with their services.
Education
Bachelor of Science - Paralegal Studies
Liberty University
Lynchburg, VA02.2026
Skills
- Client Relationship Management (Interviewing Clients)
- Organizational & Interpersonal skills
- Good Judgment and Decision-Making
- Cross-Functional Communication
- Microsoft PowerPoint Proficient
- Legal Research and Writing
- Administrative Support
- Case management
- Legal Terminology
- Scheduling
Timeline
Collections Agent
Credit Control LLC
05.2023 - Current
Collections Analyst
Volkswagen Credit
11.2021 - 04.2023
Care Coordinator (Billing)
One Call
04.2021 - 11.2021
Mortgage Loan Analyst
Amerisave Mortgage Corporation
07.2020 - 04.2021
Helpdesk Tech Support
City Facilities Management LLC
08.2019 - 06.2020
Workforce Services Representative
CareerSource Northeast Florida
04.2015 - 01.2016
Case Manager
CareerSource Northeast Florida
01.2013 - 08.2019
Customer Technical Support
Convergys
09.2012 - 12.2012
Bachelor of Science - Paralegal Studies
Liberty University
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