Vontrell Merritt
San Diego,CA
Summary
Information technology student with well-rounded education in IT infrastructure management, networking, cybersecurity, and cloud computing seeking an opportunity to apply my skills and training. Experienced in providing Level 1 end user support. Proven problem-solving and communication skills. Military veteran.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
United States Army reserve
08.2015 - 01.2020
- Provided initial end user support for devices and peripherals, including laptops, mobile devices, printers, and scanners
- Provided troubleshooting support to users experiencing common IT issues such as login problems, software glitches, and printer malfunctions
- Re-imaged laptops to address performance issues and errors and ensure compliance with standard configurations
- Assisted with basic hardware and software setup and configuration as required
- Assisted in the creation, modification, and deletion of user accounts on network systems, following security protocols and access control policies.
Operations Specialist/Navigation
United States Navy
07.2008 - 07.2012
- Provided navigation support to naval vessels, ensuring safe and efficient navigation through various environments
- Displayed and provided strategic plotting for warfare including weapons control and navigation
- Operated surveillance radar and GPS
- Calculated and computed maneuvering boards for safe navigation
- Performed search and rescue operations.
Education
Some College (No Degree) -
California Institute of Arts & Technology
San Diego, CAGlobal Information Technology
Skills
- Troubleshooting & diagnostics
- Active Directory (AD)
- Remote desktops
- Computer maintenance and repair
- Cisco routers & switches
- Hardware & software upgrades
- VPN issues & resolutions
- LAN/WAN, TCP/IP
- Windows Server, SharePoint
- Cloud computing & cloud platform models
- AWS support plans & AWS global
- Cybersecurity frameworks
- Security management
- Infrastructure development
- Storage network design
- Server/network configuration
- Data management
Certification
- CompTIA A+, Network+, security+
- Currently working on CCNA
Timeline
Information Technology Specialist
United States Army reserve
08.2015 - 01.2020
Operations Specialist/Navigation
United States Navy
07.2008 - 07.2012
Some College (No Degree) -
California Institute of Arts & Technology
Global Information Technology
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