Vonzella Greenwade
Tampa,FL
Summary
Achieved significant customer loyalty and resolution efficiency as a Customer Service Manager at Michael Baker International LLC, leveraging expert problem-solving and active listening skills. Excelled in mentoring for performance enhancement and navigating complex issues, demonstrating a commitment to excellence and a results-driven approach.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fluor Government Group
11.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Manager
Michael Baker International LLC
04.2014 - 04.2018
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
No Degree - Business Administration And Management
South East School of Technolgy
Memphis, TN04.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Office Suite
- Staff Training
- Quality Control
Timeline
Customer Service Representative
Fluor Government Group
11.2019 - 06.2021
Customer Service Manager
Michael Baker International LLC
04.2014 - 04.2018
No Degree - Business Administration And Management
South East School of Technolgy
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