Achieved significant customer loyalty and resolution efficiency as a Customer Service Manager at Michael Baker International LLC, leveraging expert problem-solving and active listening skills. Excelled in mentoring for performance enhancement and navigating complex issues, demonstrating a commitment to excellence and a results-driven approach.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fluor Government Group
Greenville, SC
11.2019 - 06.2021
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Customer Service Manager
Michael Baker International LLC
Tampa, FL
04.2014 - 04.2018
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
No Degree - Business Administration And Management
South East School of Technolgy
Memphis, TN
04.2005
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Microsoft Office Suite
Staff Training
Quality Control
Timeline
Customer Service Representative
Fluor Government Group
11.2019 - 06.2021
Customer Service Manager
Michael Baker International LLC
04.2014 - 04.2018
No Degree - Business Administration And Management