Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Voshti Sanders

Plaquemine,LA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Everise
10.2023 - 12.2023
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sought ways to improve processes and services provided.

Electronics Sales Associate

Walmart
04.2023 - 10.2023
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
  • Contributed to team brainstorming sessions for innovative sales strategies or promotional tactics, sharing insights on customer preferences and market trends to inform future decisionmaking.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Caregiver

Griswold Home Health Care
01.2023 - 04.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Caregiver

A Step Forward
11.2021 - 05.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Scheduled daily and weekly care hours for client caseload.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.

Sandwich Artist

Subway
09.2020 - 12.2020
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Professional Parts Specialist

Oreilly Auto Pats
11.2018 - 08.2020
  • Delivered merchandise to business locations for use in [Type] repairs or direct sales.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Issued parts to technicians to complete customers' repairs.

Education

GED -

Unitech Training Academy - Lafayette
Baton Rouge, LA
12.2022

High School Diploma -

Plaquemine Senior High School
Plaquemine, LA
05.2018

Skills

  • Product Sales
  • Customer Retention Strategies
  • Complaint resolution
  • Sales Transactions
  • Call Documentation
  • Customer satisfaction measurement
  • Teamwork and Collaboration
  • Business Development

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Customer Service Representative

Everise
10.2023 - 12.2023

Electronics Sales Associate

Walmart
04.2023 - 10.2023

Caregiver

Griswold Home Health Care
01.2023 - 04.2023

Caregiver

A Step Forward
11.2021 - 05.2022

Sandwich Artist

Subway
09.2020 - 12.2020

Professional Parts Specialist

Oreilly Auto Pats
11.2018 - 08.2020

GED -

Unitech Training Academy - Lafayette

High School Diploma -

Plaquemine Senior High School

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Voshti Sanders