Vova Pavluts'kyi
Colorado Springs,CO
Summary
Dedicated professional with extensive experience in aviation industry. Highly skilled in navigating the aircraft and adhering to FAA regulations while providing safe, comfortable experience for students and (or) passengers. Skilled in emergency procedures with aptitude to make quick and decisive decisions under pressure. Committed to safety over anything else, while focusing on companies procedures and policies. While maintaining a friendly and open-minded attitude to others.
Overview
4
4
years of professional experience
Work History
Shift Lead / Coffee Master
Starbucks
Colorado Springs, CO
02.2021 - 05.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Shift Lead
Modern Market
Colorado Springs, CO
01.2019 - 11.2020
- Trained and mentored new employees to maximize team performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Collaborated with management to develop strategies for improving overall store operations.
Education
Bachelor of Arts - Politics / Law
Arizona State University
Tempe, AZ07.2023
Associate of Arts - Global Studies
UCCS
Colorado Springs04.2021
High School Diploma -
Air Academy High School
Colorado Springs, CO05.2018
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Conflict Resolution
- Workplace Safety
- Technical knowledge
- Performance Improvement
- Rules Enforcement
- Regulatory Compliance
- Team Leadership
Accomplishments
- President List Award (x3)
- Advanced German Language Certification
- Service Recognition - University
- Commitment, Dedication and Performance Certificate (Barista)
- Coffee Master Recipient
- Honors Engineering Design Certificate
- Tri-Lingual
- High-Roll Grade Certificate
- First Class Medical Holder (x3)
- Frontier F9 Cadet
- ATP Alumni
- Holder of the Private, Commercial, CFI/II (single and dual engine) pilot ratings
Timeline
Shift Lead / Coffee Master
Starbucks
02.2021 - 05.2023
Shift Lead
Modern Market
01.2019 - 11.2020
Bachelor of Arts - Politics / Law
Arizona State University
Associate of Arts - Global Studies
UCCS
High School Diploma -
Air Academy High School
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