Victoria Quijano

• Provide an exceptional level of customer service at the studio to members via face-to-face, phone and email.
• Drive and retain memberships. - Marketing and lead generating events weekly/monthly reporting to
• Manage social media platforms and bi-weekly newsletters.
• Become proficient at Club Ready software to troubleshoot client account inquiries and possible sales opportunities.
• Contact prospects/leads to schedule class and enroll them in a membership.
• Maintain cleanliness and organization of the Studio. - Enforce STRIDE policies and procedures relating to customers.
• Ensure all forms, administrative supplies and studio literature are stocked and visible.
• Participate in as many networking/community events and studio promotions as possible to drive leads and awareness.
• Manage STRIDE Pasadena employees, including new hire training, scheduling, and employee reviews.

• Oversees all aspects of the day-to-day operations of the store including: sales, customer service, recruiting and training, coaching, and maintaining store standards.
• Supervises and manages all employees, including enforcing company policies and procedures and corporate directives.
• Responsible for performance management of all direct reports.
• Maintains effective corporate office business partner relationships.
• Creates and establishes a fun atmosphere for both team and clients

Implements plans to drive sales to maximize profitability.

-Influence and drive brand appropriate strategic merchandising to maximize sales.

-Drive brand loyalty by empowering the team to create an outstanding customer experience.

-Champion community involvement efforts to drive brand awareness and loyalty.

-Establish and lead employee talent attraction and retention efforts

-Ensures compliance within store to the district-wide operating strategy that includes, operations, merchandising and financial aspects of business

-Identifies and monitors merchandise level and flow based upon category opportunities and strengths

-Teach, coach and implement store-level strategic merchandising to maximize sales while safeguarding brand standards

-Monitors back of house operations and processes to ensure compliance to brand standard

-Monitors shortage action plans to minimize shrink and achieve shrinkage goal

-Collaborates with the DM on area stores sales, payroll and operating budgets.

-Develops, implements and maintains a fun, and a friendly competitive atmosphere