Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vrinda Swami

Queens

Summary

Experienced Front Desk Agent with background in hospitality and customer service roles. Known for exceptional organizational skills, ability to multitask, and adapt to varying guest needs all while maintaining efficiency in fast-paced environments. Passionate about delivering a pleasurable hotel experience and can provide valuable contributions in the area of guest services based on past accomplishments.

Overview

1
1
year of professional experience
2024
2024
years of post-secondary education

Work History

Front Desk Agent

Real Hospitality Group
Manhattan
08.2024 - 02.2025
  • Greeted guests and ensured smooth check-in and check-out processes.
  • Managed phone inquiries and provided information about hotel services.
  • Assisted in resolving guest complaints with professionalism and empathy.
  • Collaborated with housekeeping to ensure timely room readiness for guests.
  • Provided information about hotel amenities, services, and local attractions.

Cashier

Checkers Rally's
New York
03.2024 - 08.2024
  • Operated cash register efficiently and accurately, processed payments by cash, credit card or debit.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.

Education

Science, Technology And Research Early College High School A
Brooklyn, NY

Skills

  • Check-in and Check-out procedures
  • Billing procedures
  • Multitasking capacity
  • Customer service
  • Complaint resolution
  • Organizational skills
  • Hospitality & Guest Service expertise
  • Tourism knowledge/Dining and amenity recommendations
  • Front desk management
  • Balancing House/inventory
  • Familiar with Nightly audits if needed
  • Phone etiquette

Timeline

Front Desk Agent

Real Hospitality Group
08.2024 - 02.2025

Cashier

Checkers Rally's
03.2024 - 08.2024

Science, Technology And Research Early College High School A
Vrinda Swami