Vrukshali Patel
Aurora
Summary
An enthusiastic, energetic, and intelligent working student recently pursuing a Bachelor’s in Health Science, seeking to use earned skills and knowledge to assist in a healthcare setting and proven to ably handle any medical emergency or situation, with the requisite skill set to perform under pressure. Excellent interpersonal skills and a dedicated worker with a sense of purpose. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PHARMACY TECHNICIAN
Walgreens
11.2018 - 06.2025
- Assisted Pharmacists in distributing medication to patients
- Documented data related to patients' care, including assessment results, interventions, medications, patient responses, or treatment changes
- Answering phone calls from patients or physicians and resolving issues with insurance companies for medication coverage.
- Managed medication inventory to ensure optimal stock levels and minimize shortages.
- Assisted pharmacists in preparing and dispensing prescriptions accurately and efficiently.
- Conducted patient consultations to provide drug information and answer inquiries.
- Trained new pharmacy staff on operational protocols and customer service standards.
- Implemented workflow improvements to enhance prescription processing speed and accuracy.
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
CUSTOMER SERVICE ASSOCIATE
Walgreens
02.2018 - 06.2025
- Assisted customers in various departments, including photo development, grocery, pharmacy, and health and beauty sections
- Constantly maintained a highly sanitary, healthy environment for the client while continuously fulfilling safety standards in the work area
- Managing and ordering stocks and supplies in-store provide peer feedback and coaching to new employees.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Assisted in training new associates on company policies and procedures.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Implemented inventory control measures to maintain stock levels and reduce waste.
- Analyzed customer feedback to identify areas for service enhancement and operational improvements.
- Collaborated with team members to improve store operations and customer satisfaction ratings.
- Led initiatives to streamline processes, improving efficiency in daily tasks and workflow management.
- Mentored junior staff, fostering a culture of teamwork and professional development within the department.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Medical Assistant
Suburban Medical & Wellness Center
09.2022 - 05.2025
- Vital signs measurement-I am tasked with taking and recording vital signs to prepare patients to see their physiciansThis includes recording such measurements as body temperature, pulse, blood pressure, respiration rate, blood oxygen levels, and so on
- Administered medications and vaccinations under physician supervision, maintaining compliance with safety protocols.
- Educated patients on treatment plans, enhancing understanding and adherence to prescribed therapies.
- Collaborated with healthcare team to streamline administrative processes, improving overall efficiency of operations.
- Mentored junior staff on best practices in patient care and office procedures, fostering a supportive learning environment.
- Implemented electronic health record (EHR) systems, improving data accuracy and accessibility for clinical staff.
- Developed protocols for infection control, contributing to a safer environment for patients and staff alike.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Helping physicians with examinations-I assist doctors with patient examinations, from preparing the exam room to preparing the patient (physically, mentally, and emotionally) for the exam itself
- During an actual examination, I help the physician by handing them instruments and supplies, helping with proper patient positioning, recording notes, collecting specimens, administering simple tests, giving injections, and providing follow-up information/education
- Cardiopulmonary Resuscitation (CPR)-As a healthcare professional, it’s important that I am prepared to respond to a medical emergency occur, such as when a person’s heart stops beating
- Electrocardiogram (EKG)-An EKG is a test that monitors and records the electrical signals in a person’s heart
- They’re performed in clinics and hospitals, sometimes it helps to detect issues such as abnormal heart rhythms, the existence of blocked or narrowed arteries in the heart, the previous occurrence of a heart attack, or whether pacemakers are working properly
- As a medical assistants I also learned the basics of phlebotomy, so that I am able to take patient blood samples for testing and lab work
- Patient preparation-I help in preparing patients for the exam by recording medical histories, checking vitals, asking the patient to disrobe (if necessary), and alerting the physician when the patient is ready for various examinations such as pap tests and many other.
- Basic Life Support-To become a medical assistant or to qualify for many medical assistant careers, candidates must take training in Basic Life Support for Healthcare Providers, a course developed by the American Heart Association (AHA).The course teaches CPR and, according to the AHA website, “trains medical assistants to promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations, and provide early use of the AED (automated external defibrillator).”
- Assisted in patient intake, ensuring accurate collection of medical histories and vital signs.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Doctor
05.2022 - 05.2023
- Evaluated patient histories, complaints, and current symptoms.
- Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
- Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
- Instructed and advised patients regarding preventive health care measures to promote early detection, diagnosis and management of medical conditions.
Education
Master of Science - Nursing
Aurora University
South Gladstone, IL.08-2026
Bachelor of Science - Health Sciences
Aurora University
South Gladstone, IL.05-2023
Skills
- Bedside Monitoring and Direct Patient Care
- Organization and Prioritization
- Problem-solving skills
- Leadership skills
- Customer service skills,Management skills
- Interpersonal skills and Active listening
- Critical thinking
- Time management and Team Management
- Willingness to learn
- Effective communication
- Documentation Procedures Expertise
- Patient Management
- STD Counseling
- Team collaboration
- Workflow optimization
- Confidentiality and HIPAA
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
Certified Nursing Assistant (CNA) (Spectrum Nursing Training 2018)
EKG Certification
(Aurora University 2022)
Basic Life Support Certified (BLS)
(American Heart Association 2018)
College of DuPage, Glen Ellyn, IL January 2018 – May 2019
Associates Degree in Arts.
Languages
Gujarati
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Medical Assistant
Suburban Medical & Wellness Center
09.2022 - 05.2025
Doctor
05.2022 - 05.2023
PHARMACY TECHNICIAN
Walgreens
11.2018 - 06.2025
CUSTOMER SERVICE ASSOCIATE
Walgreens
02.2018 - 06.2025
Master of Science - Nursing
Aurora University
Bachelor of Science - Health Sciences
Aurora University