Vu Le
Houston
Summary
Dynamic and detail-oriented professional with extensive experience at Hope Clinic, excelling in electronic medical records management and patient registration. Recognized for exceptional customer service and effective communication, consistently enhancing patient satisfaction. Proven ability to collaborate with teams and resolve complex issues, ensuring efficient operations and a positive patient experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hope Clinic
06.2023 - 06.2024
- Greet and assist patients with registration and eligibility;
- Check in/out patients using electronic medical records;
- Scan medical records into the system;
- Fax/mail out medical records and necessary forms according to HIPAA/Clinic guidelines;
- Submit and document forms and medical records in a timely manner;
- Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information;
- Log medical registration forms and record and incoming forms into electronic health record (EHR);
- Assist with incoming calls and create telephone notes and assist with scheduling and inquiries;
- Support Patient Services team with other duties;
- Verify insurance eligibility for all billing purposes;
- Patient Support Specialist will perform Eligibility Support Specialist duties as needed (e.g. assist with enrollment/re-enrollment of Medicaid, ACA, and other state and federal program, maintain and update HOPE Clinic’s sliding scale information and forms, etc.);
- Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
- Perform other duties as assigned by the supervisor to support HOPE Clinic’s Mission, Vision and Values.
Waitress Trainer
Yummy Restaurant Group
01.2020 - 05.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Education
Associate of Applied Science - Medical Assistant
Houston Community College
Houston, TX12-2025
Skills
- Electronic medical records
- Patient registration
- Insurance verification
- Patient scheduling
- Customer service
- Team collaboration
- Time management
- Listening skills
- Telephone etiquette
- Data entry
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Hope Clinic
06.2023 - 06.2024
Waitress Trainer
Yummy Restaurant Group
01.2020 - 05.2023
Associate of Applied Science - Medical Assistant
Houston Community College
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