Vu Nguyen
Associate Hotel Manager/Hotel Manager
Santa Clara,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Administrative Assistant
Bay Cal Home Health Care Services
San Jose, CA
11.2019 - Current
- Develop and update spreadsheets and databases to track, analyze, review, and report on patient's document
- Schedule appointment for clinical and discharge patients during visit
- Sort, scan, distribute office mail, and record incoming documents for corporate records
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Track, assist, process, manage staff timesheet for payroll and generate bi-weekly paycheck for management review
Administrative Assistant
Bay Cal Home Health Care Services
San Jose, CA
12.2015 - 02.2020
- Scanned, uploaded, reviewed and corrected patient’s document.
- Assigned and scheduled clinician to visit patients within 48 hours after patient is discharged.
- Tracked of staff time sheet and processed bi-weekly paychecks.
- Assisted coworkers and staff members with special tasks on daily basis.
Game Tester/Associate
Matrix Casino
San Jose, CA
05.2016 - 11.2019
- Provided feedback for gaming performance, measured qualitative impacts of factors such as latency and ensured tracking issues to discover root causes and possible corrective measures
- Audited lives all the casino card games at the table includes Pai Gow Tiles, Black Jack, Baccarat, Double Hand Poker, Three Card Poker, etc...
- Verified payouts, calculated bonuses, and regulated the rules for all card games
- Managed and assisted transaction payout and casino/gaming chips
- Collaborated, maintained pleasant, and performed with positive and professional to casino guests
Customer Service Agent
Vietnam Airlines
Long Bien, Hanoi
11.2010 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with passengers/clients regarding check in and onboard processes
- Entered customer interaction details in onboard system to track requests, document problems, and recorded solutions offered to passengers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Bachelor of Arts - Hotel Management
Bangalore University
Karnataka, India 01.2002 - 12.2005
Certified Gaming Dealer For Pai Gow Tiles, BlackJa
Casino College
Sacramento, CA 12.2019 - 02.2020
Skills
Customer and client relations
Travel coordination
Employee timesheet processing
Office management
Travel administration
Scheduling
Administrative support
Payroll and budgeting
Mail handling
Spreadsheet management
Office administration
Certification
Certified [Gaming Dealer for Pai Gow Tiles, BlackJack, Baccarat, Pai Gow Poker], [Company Name] - [Timeframe]
Timeline
Certified Gaming Dealer For Pai Gow Tiles, BlackJa
Casino College
12.2019 - 02.2020
Certified [Gaming Dealer for Pai Gow Tiles, BlackJack, Baccarat, Pai Gow Poker], [Company Name] - [Timeframe]
12-2019
Administrative Assistant
Bay Cal Home Health Care Services
11.2019 - Current
Game Tester/Associate
Matrix Casino
05.2016 - 11.2019
Administrative Assistant
Bay Cal Home Health Care Services
12.2015 - 02.2020
Customer Service Agent
Vietnam Airlines
11.2010 - 05.2015
Bachelor of Arts - Hotel Management
Bangalore University
01.2002 - 12.2005