VISHAL PALVE
Dallas,TX
Summary
Cloud infrastructure consultant specializing in Microsoft Azure and Amazon Web Services (AWS) environments. As a subject matter expert (SME) in network technologies, possess a proven track record of troubleshooting and optimizing performance across these platforms. With a focus on customer satisfaction, excel in collaborating with engineering and operations teams, providing expert guidance on testing and troubleshooting activities. Experience in mentoring others on troubleshooting techniques and contributing valuable input throughout the product development cycle demonstrates commitment to continuous improvement and technical excellence.
Overview
10
10
years of professional experience
Work History
Escalation Engineer
Microsoft Azure
2022.10 - Current
- Interact with clients during critical scenarios, providing support and guidance
- Collaborate with Engineering and network operations to aid in testing and troubleshooting for clients
- Technical Expertise: Proficiently supported and troubleshooted Azure Networking products (VNETs, VPN Gateways, Express Route circuits, Azure Firewalls, NVAs, Virtual Network Peering, Virtual WAN, Route Server), ensuring optimal functionality
- VPN SME
- Network Performance Optimization: Conducted comprehensive analysis, troubleshooting, and diagnostics of network performance using Azure Network Watcher, Log Analytics, and various specialized tools, effectively resolving issues related to throughput, latency, and packet drops
- Collaborative Problem Resolution: Collaborated with diverse teams and 3rd-party suppliers, leveraging expertise to troubleshoot and resolve complex issues in Virtual Networks, VPNs, Express Route, and related services
- Fostered strong, professional relationships with key client contacts and Customer Support Account Managers, enhancing communication and trust for mutually beneficial engagements, while efficiently identifying and communicating customer issues to specific Azure Services and engaging in productive collaboration with cross-functional teams
- Azure Rapid Response (ARR) Leadership: Contributed significantly to strategic Microsoft customers' success by delivering high-quality support under Azure Rapid Response (ARR) contracts, maintaining exemplary case management standards, and mentoring peers.
Cloud Support Engineer II
Amazon Web Services
2018.10 - 2022.10
- Networking SME
- Assisting Enterprise customers architect scalable, highly available solution that leverages AWS services
- Proficient in EC2, VPC, VPN, Direct Connect, Elastic Load Balancers, Route 53, AWS Transit Gateway
- Lead collaborations between service development and support engineering teams to drive innovative solutions to challenging customer issues and develop strategies to resolve technical blockers
- Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases, and create tutorials, how-to videos, and other technical materials for AWS customer community
- Owned and drove operational projects while providing leadership and participated in overall planning, execution, and success of complex cross-functional team
- Lead and oversee complex network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, firewalls, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL
- Perform replication of performance issues of customers and apply advanced troubleshooting techniques to provide unique solutions to customers need
- Written knowledge-based public facing articles
- Efficiently debugged multiple issues pertaining to service configurations, networking, and systems.
- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
QA and Validation Engineer
Cisco Systems
2015.06 - 2018.10
- Create network infrastructure documentation, to report defects, implement, maintain, and recommend changes to test cases, product evaluation processes and promptly write professional reports on detected issues to present to Development Group
- Utilize knowledge of Cisco CLI and management tools to provision and configure systems being tested which include configuring, managing, and troubleshooting Wireless LAN Controllers
- Experience in Controllers: 5508, 7500, vWLC, 8510, 8540, (Wism-2), (5520) SSO/HA mode and Access Points (3502, 3602, 3702)
- Led 8.2 and 8.3 releases for different APs for Mobility Express like - Cisco Aironet 1800 Series
- (1852, 1832, 1810) and have experience in configuring, testing, and troubleshooting Cisco Aironet 1800 Series and 3802/2802 as Wireless LAN controllers
- Worked on 3rd party tools like Spirent Test Center & Spirent Test Center Layer 4-7 Application (Avalanche commander), and IXIA IxVeriWave
- Proficient experience in Cisco ACS, Cisco Identity Service Engine, VMware ESXi, CMX and Prime Infrastructure.
RF Engineer Intern
GTL (USA)
2014.08 - 2014.12
- Perform coverage and failure analysis of LTE network for Ericsson AT&T using TEMS Investigation 15.3.4 and TEMS Investigation 15.2.2 software
- Perform Site Shakedown and ANNOVA cluster drives
- Monitor RSRP and CINR values in accordance with Azimuth value for every sector
- Perform handover test for eNodeB and perform field measurements to compare mobile network performance between service providers.
- Conducted research, design and testing of radio frequency hardware, circuit design and sub-system integration for designated products or customer applications.
Education
Master of Science - Telecommunications And Network Engineering
Southern Methodist University
Dallas, TX05.2015
Bachelor of Science - Electronics and Communication Engineering
University of Mumbai
Mumbai05.2011
Skills
- Microsoft Azure
- Amazon Web Services
- Network Infrastructure
- Network Troubleshooting
- TCP/IP, DNS, FTP, HTTP, HTTPS, SSL/TLS, IPSec VPN, BGP
- Wireshark, TCPDUMP
- Linux, Window OS
- Scripting - Shell, Python, jSON
- Terraform
- Incident Management
- Escalation procedures
- Customer Support
Timeline
Escalation Engineer
Microsoft Azure
2022.10 - Current
Cloud Support Engineer II
Amazon Web Services
2018.10 - 2022.10
QA and Validation Engineer
Cisco Systems
2015.06 - 2018.10
RF Engineer Intern
GTL (USA)
2014.08 - 2014.12
Master of Science - Telecommunications And Network Engineering
Southern Methodist University
Bachelor of Science - Electronics and Communication Engineering
University of Mumbai
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