Vyjayanthi Vasireddy
Frisco,TX
Summary
Results-driven Salesforce business Analyst with 3 years of experience in leveraging Salesforce platforms to optimize business processes, enhance customer relationships, and drive data-driven decision making. Skilled in Salesforce configuration, data analysis, and cross-functional collaboration to deliver scalable solutions that align with organizational goals. Proven ability to translate business requirements into technical solutions, ensuring seamless integration and user adoption.
Overview
3
3
years of professional experience
Work History
Salesforce Business Analyst
Amgen
Tampa, FL
02.2020 - 10.2021
- Configured and customized Salesforce applications to meet business needs. Including workflows, validation rules, and custom objects.
- Collaborated with stakeholders to gather requirements and translate them into scalable Salesforce solutions.
- Developed and maintained dashboards and reports to provide actionable insights for sales, marketing, and customer service teams.
- Provided end-user training and support, increasing user adaptation by 25%
- Partnered with cross-functional teams to integrate Salesforce with third-party applications, enhancing system functionality.
Salesforce Business Analyst
SNAP Business Intelligence
San Francisco, CA
12.2018 - 01.2020
- Assisted in the implementation of Salesforce CRM for new clients, ensuring seamless onboarding and configuration.
- Monitored and maintained data quality, resolving discrepancies, and improving data accuracy by 20%.
- Created custom reports and dashboards to track key performance indicators (KPIs) for business operations.
- Supported senior analysts in troubleshooting and resolving system issues, ensuring minimal downtimes.
- Documented business processes and system configuration to maintain a knowledge base for future reference.
- Participated in Agile sprints, contributing to the timely delivery of Salesforce enhancements.
Education
Bachelor of Science - Computer Science
JNTU
Kakinada06-2016
Skills
- Lightning, Classic, Sales, and Service Cloud
- Reports and dashboards
- Requirement gathering, gap analysis, stakeholder management
- Workflows and formulas
- Data Loader
- Agile, UAT coordination, and user training and documentation
References
References available upon request.
Timeline
Salesforce Business Analyst
Amgen
02.2020 - 10.2021
Salesforce Business Analyst
SNAP Business Intelligence
12.2018 - 01.2020
Bachelor of Science - Computer Science
JNTU
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