Vyna Tran
Sacramento,CA
Summary
Dependable and enthusiastic employee who is successful at providing fast, high-quality customer service to guests in restaurant settings. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supported team by providing guidance and assistance
Cook Shift Leader
Curbside Kitchen
07.2021 - 02.2022
- Initiated training for new team members on culinary techniques to improve productivity and maintain quality
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared and served various food items in fast-paced environment.
Shift Supervisor
Round Table
11.2019 - 07.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained minimum of 8 employees and delegated daily tasks and responsibilities such as operate cash registers, machinery, and food handling
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associates - Accounting
Chico State
Chico, CaliforniaBS - Nutrition
Sacramento State University
Sacramento, CA05.2025
Skills
- Leadership
- Detail-oriented
- Reliable
- Professional
- Organized
- Quick Learner
- Positive Attitude
- Team-orientated
- Communication
- Easily Adaptable
- Disciplined
- Accountable
- Time management
- Customer Service
Additional Information
- Round Table Employee of the Year 2020
- Principal’s Honor Roll at Chico State 2020-2023
Hobbies
- Weightlifting
- Snowboarding
- Basketball
- Content Creating
Timeline
Server
Olive Garden
10.2022 - Current
Cook Shift Leader
Curbside Kitchen
07.2021 - 02.2022
Shift Supervisor
Round Table
11.2019 - 07.2021
Associates - Accounting
Chico State
BS - Nutrition
Sacramento State University
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