W. Philip Thomas
Summary
Dynamic leader with ten years of experience in community relations and strategic partnerships, effectively managing a multimillion-dollar budget. Successfully led initiatives that fostered community engagement and collaboration, resulting in enhanced public support for local projects and policies.
Overview
10
10
years of professional experience
Work History
Director
Mayor’s Office of Community Relations and Services
Washington, USA
09.2024 - Current
- Lead a team of 26 with a budget of four million dollars
- Collaborated with Mayor and Deputy Chief of Staff to ensure timely completion of key initiatives
- Developed and maintained partnerships with community stakeholders, council members, staff, and District Government to enhance community engagement
- Facilitated community input to strengthen relationships and promote collaboration, securing community support for the return of the Commanders
Director
Mayor’s Office of the Clean City
Washington, USA
11.2021 - 05.2024
- Advanced environmental equity initiatives across Washington, DC
- Directed citywide cleanup initiatives in each ward to improve local environments
- Directed staff, guided projects, and collaborated with agencies to enhance program effectiveness
- Oversaw the Adopt-a-Block program to enhance neighborhood cleanliness and engagement
- Educated DC residents on proper waste disposal practices to mitigate issues with debris, rodents, and pet waste
- Worked on Sustainable DC 2.0 and Zero Waste DC plan
Program Analyst (Detailed)
Office of the Assistant City Administrator
Washington, USA
08.2020 - 02.2021
- Collaborated with Department of Human Resources to detail records for over 2000 government employees.
- Coordinated distribution of lanyards and documentation to ensure employees had necessary identification.
- Visited polling locations to address issues and ensure availability of water, PPE, and other essential items.
DOES Extended Call Center (Detailed)
Department of Employment Services
Washington, USA
04.2020 - 07.2020
- File initial claims for claimants and worked closely with the UI Call Center Representative
- Monitored claimants’ status and addressed inquiries regarding claims to ensure clarity and understanding
- Guided call takers on complex inquiries to enhance accuracy in responding to individual claims
- Trained new individuals for the call center and helped facilitate training
- Conducted follow-ups with individuals requesting callbacks to resolve outstanding issues and improve claimant satisfaction
Program Analyst/ External Affairs
DC Parks and Recreation
Washington, USA
07.2018 - 04.2020
- Enact resolutions addressing issues facing the Washington, D.C. community when it comes to programming, community time, meeting space, outdoor space and maintenance of the facility
- Attended external meetings with citizens, elected representatives, and agency directors to foster collaboration and address community concerns for DC Parks and Recreation
- Track DC Council bills and resolutions that are relevant to DC Parks and Recreation
- Attended and watched hearings that pertain to the agency
- Monitored ongoing issues and ensured timely completion to support operational goals
- Contributed to Customer Care Task Force initiatives to improve customer satisfaction and engagement
Community Relations and Services Manager
Executive Office of the Mayor
Washington, USA
08.2016 - 02.2018
- Enacted resolutions to address issues facing District of Columbia residents through partnerships with DC Government agencies and elected officials.
- Engaged daily with District of Columbia residents to address inquiries and clarify DC Government operations
- Served as liaison between community members and the Mayor
- Developed and delivered community toolkits to enhance understanding of available resources
- Ensured timely communication with constituents by retrieving and returning voicemails within 24 hours.
- Created PowerPoint presentations based on insights gathered from community walks to share findings with stakeholders.
- Attended community events, parades, and other events on behalf of Mayor Bowser
- Prepare letters and memos for the Mayor and other government Directors
- Knowledge and use Salesforce to track issues and residents’ complaints
Manager
COVID Community Corps/ Executive Office of the Mayor
Washington, USA
02.2021 - 11.2001
- Increased number of residents vaccinated by implementing targeted outreach strategies. of residents vaccinated in ward 5, 7, and 8.
- Led vaccine outreach and distribution across District, engaging with vaccine-hesitant community to address concerns
- Coordinated hiring of certified business operations to enhance outreach efforts and oversee budget management
- Reviewed COVID-19 data to identify and map locations with low vaccination rates
Education
B.A. - Kinesiology (Exercise Science)
University of Kentucky
Lexington, KY05-2009
Graduate course - Applied Human Physics and Testing
American University
Washington, DC09-2009
Skills
- Salesforce
- Excel
- PowerPoint
- Leadership
- Team building
- Public relations
- Outlook
- MS Word
- Adobe
- Access
- SWIFT
- Act
Interests Skills
Reading about retail businesses, Leadership, Team building, Conversant in Spanish, Knowledge of Salesforce, PeopleSoft, Outlook, AmiPro, MS Word, Word Perfect, Adobe, PowerPoint, Access, SWIFT, Act, Excel, Facebook, Other social networks
Public Service
Federation of Community Associations, Washington, DC, Chair, 2018 to 2022, Advisory Neighborhood Commissioner, Washington, DC, 2010 to 2014, Palisades Village, Washington, DC, Volunteer, 2013 to 2020, Ward 3 & 4 DC Prevention Center, Washington, DC, Volunteer, 2012 to 2016, Food & Friends, Washington, DC Volunteer, 2011 to 2013
Timeline
Director
Mayor’s Office of Community Relations and Services
09.2024 - Current
Director
Mayor’s Office of the Clean City
11.2021 - 05.2024
Manager
COVID Community Corps/ Executive Office of the Mayor
02.2021 - 11.2001
Program Analyst (Detailed)
Office of the Assistant City Administrator
08.2020 - 02.2021
DOES Extended Call Center (Detailed)
Department of Employment Services
04.2020 - 07.2020
Program Analyst/ External Affairs
DC Parks and Recreation
07.2018 - 04.2020
Community Relations and Services Manager
Executive Office of the Mayor
08.2016 - 02.2018
B.A. - Kinesiology (Exercise Science)
University of Kentucky
Graduate course - Applied Human Physics and Testing
American University