William Milam
Ophthalmic Diagnostic Specialist
Tustin,CA
Summary
Senior Ophthalmic Technology & Imaging Specialist with over 13 years of experience driving diagnostic accuracy and operational efficiency at world-class eye institutes. A strategic problem-solver with proven expertise in advanced imaging modalities, including ultrasound, OCT, and angiography. Adept at technology integration, workflow optimization, and cross-functional team collaboration, resulting in a documented 10% increase in patient satisfaction and enhanced departmental performance. Seeking to leverage deep end-user expertise to support product development, customer success, and clinical training in the medical device industry.
Overview
14
14
years of professional experience
7
7
Certifications
Work History
Senor Ophthalmic Echographer
University of California Irvine
Irvine, CA
02.2023 - Current
- Company Overview: Gavin Herbert Eye Institute
- Executed over 100 monthly ophthalmic ultrasounds, providing critical, high-precision diagnostic data that directly supported physician decision-making and complex treatment planning in a high-volume academic.
- Championed a key workflow integration project to seamlessly connect sonography equipment with EMR systems. This initiative reduced diagnostic time, improved data accessibility for the clinical team, and enhanced overall patient care.
- Analyzed and re-engineered equipment workflows, leading to a 10% measured improvement in patient satisfaction.
- Led a project to integrate sonography equipment with EMR systems, significantly improving data accessibility and patient care without compromising diagnostic quality.
- Collaborated with clinical teams to implement new imaging protocols, significantly enhancing patient care and operational efficiency.
- Gavin Herbert Eye Institute
Ophthalmic Imaging Specialist
University of Southern California
Los Angeles, CA
05.2018 - 02.2023
- Company Overview: Roski Eye Institute
- Maintained 100% adherence to rigorous imaging protocols and data security standards, ensuring the highest level of patient safety and the integrity of sensitive medical records. This experience provides a strong foundation for roles requiring knowledge of quality systems and regulatory compliance.
- Performed high-volume imaging studies, consistently meeting monthly targets with precision.
- Ensured patient safety by adhering to strict imaging protocols and maintaining data security.
- Enhanced departmental workflows, improving efficiency and patient experience significantly.
- Collaborated in image management, ensuring seamless integration into patient medical records.
- Roski Eye Institute
Ophthalmic Photographer
AngioNet Inc
Southern California
05.2013 - 05.2018
- Led the integration of mobile angiography services, resulting in a 20% increase in patient satisfaction and improved diagnostic capabilities.
- Independently managed end-to-end mobile angiography services across Southern California, demonstrating high autonomy and the ability to provide consistent, high-quality technical and clinical support in diverse and challenging customer environments.
- Maintained imaging equipment for optimal performance, ensuring consistent service delivery.
- Implemented safety protocols, improving diagnostic accessibility for diverse patient populations.
Medical Device Sales Representative
Apex MedTech Solutions
New York, New York
09.2010 - 05.2013
- Developed strong relationships with healthcare professionals to promote medical devices.
- Conducted product demonstrations to educate clients on device features and benefits.
- Collaborated with cross-functional teams to address customer needs and feedback.
- Cultivated and managed a territory of hospitals, clinics, and private practices in the greater New York City area, driving sales of innovative diagnostic imaging equipment and surgical instruments.
- Exceeded annual sales quotas by an average of 15% through strategic account penetration and new client acquisition, contributing significantly to regional revenue growth.
- Conducted in-depth product presentations and demonstrations to surgeons, radiologists, and procurement teams, effectively communicating complex technical specifications and clinical benefits.
- Developed and maintained strong relationships with key opinion leaders, facilitating product adoption and fostering long-term partnerships.
- Collaborated cross-functionally with marketing and clinical support teams to address client needs and optimize product positioning in a competitive market.
Education
Bachelor Of Science - Health Sciences
Liberty National University
04.2025
High School Diploma -
Gorman Learning Center
01.2009
Skills
- Clinical & Scientific Acumen
- Ocular Anatomy & Pathology
- Customer Satisfaction Enhancement
- Departmental Efficiency Improvement
- Equipment Maintenance & Calibration
- Ophthalmic Imaging Technologies
- Fluorescein Angiography (FA)
- Fundus Photography
- Diagnostic Ultrasound (A/B-Scan, UBM, Color Doppler)
- Biometric Ultrasound
- Optical Coherence Tomography (OCT)
- Slit Lamp/Gonio Photography
- Ocular Pharmacology
- Patient Assessment
- Patient Education & Counseling
- Patient Flow Management
- Pre- and Post-operative Care Protocols
- Process Improvement
- Systems & Workflow Optimization
- EMR/EHR Integration & Troubleshooting
- Training & Stakeholder Relations
- Cross-Functional Team Collaboration
Certification
- Certified Diagnostic Ophthalmic Sonographer (CDOS), 03/2025, Present, JCAHPO
- Registered Ophthalmic Ultrasound Biometrist (ROUB), 03/2025, Present, JCAHPO
- Certified Retinal Angiographer (CRA), 11/2018, Present, Ophthalmic Photographers Society
- Optical Coherence Tomography - Certified (OCT-C), 09/2018, Present, Ophthalmic Photographers Society
- Phlebotomy Certification (CPT), 01/2013, Present, U.S. Colleges
- Technical Support Fundamentals, 03/2025, 06/2025, Google
- Basic Life Support (BLS), American Heart Association
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Clinical Preceptor & Training Lead, University of California Irvine (2023-Present)
- Selected to develop and deliver comprehensive training modules for new Ophthalmic Echographers and rotating residents, significantly enhancing their proficiency in advanced diagnostic techniques and equipment operation.
- Mentored a team of 5+ junior specialists, streamlining onboarding processes and contributing to a 15% reduction in time-to-competency for new hires.
- Recipient, Gavin Herbert Eye Institute "Clinical Innovation Award" (2024)
- Awarded for leading the successful integration of sonography equipment with Electronic Medical Record (EMR) systems, a project that directly reduced diagnostic time by 10% and improved data accessibility for over 20 clinical team members.
- Contributing Member, Ophthalmic Imaging Technology Advisory Panel (2023-Present)
- Invited to a select professional panel to provide expert insights on emerging ophthalmic imaging modalities, user experience, and workflow optimization for the development of industry best practices.
- Collaborated with a diverse group of physicians, researchers, and medical device representatives to shape future technological advancements in ocular diagnostics.
- Volunteer Consultant, Community Vision Health Fair (2022, 2023)
- Provided pro-bono diagnostic imaging services and patient education at annual community health events, serving over 100 uninsured individuals with critical eye screenings.
- Collaborated with a multidisciplinary team of optometrists and ophthalmologists to deliver comprehensive care and improve public health outcomes.
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridTimeline
Senor Ophthalmic Echographer
University of California Irvine
02.2023 - Current
Ophthalmic Imaging Specialist
University of Southern California
05.2018 - 02.2023
Ophthalmic Photographer
AngioNet Inc
05.2013 - 05.2018
Medical Device Sales Representative
Apex MedTech Solutions
09.2010 - 05.2013
Bachelor Of Science - Health Sciences
Liberty National University
High School Diploma -
Gorman Learning Center
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