Wade Miller
WOLF POINT,MT
Summary
I believe in leading by example, and modeling accountability. Creating a work environment where new ideas are welcome, and empowering employee's to become confident and reaching goals. Being the Manager of two locations 7 miles apart creates many different challenges. It has taught me to be patient and trust my employees. It is important to give them the tools needed for success. Working with management and employees to implement the new CHS1 transformation. Being open to new policies and embracing change.
Overview
13
13
years of professional experience
Work History
Operations Manager
CHS Farmers Elevator
08.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Seed Plant Manager
CHS Farmers Elevator
12.2018 - 08.2022
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Directed employees and related programs to maximize team productivity and facility output.
- Forecasted future production needs accurately, allowing for strategic decision-making regarding staffing levels, equipment investments, and inventory management.
- Reduced downtime for maintenance by establishing a proactive preventive maintenance program.
- Identified and resolved process and equipment issues to minimize production downtime.
- Established positive relationships with suppliers to obtain timely deliveries of materials and products.
- Identified and implemented viable strategies for continuous improvement.
- Built strong relationships with regulatory agencies and ensured compliance with all environmental permits; maintained an exemplary safety record.
- Streamlined supply chain operations, reducing lead times and improving inventory management.
- Negotiated favorable contracts with suppliers, securing cost savings on raw materials without sacrificing quality.
- Evaluated employee performance and provided feedback and training as needed.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Coordinated with other departments to align production with customer requirements.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
Operations Specialist
CHS Farmers Elevator
02.2013 - 12.2018
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Owner/Operator Truck Driver
W M Trucking
06.2011 - 12.2015
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Verified contents of inventory loads against Bills of Lading.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Education
High School Diploma -
Custer County District High School
Miles City, MT05.1992
Skills
- Problem-Solving
- Customer Service
- Customer Relationship Management
- Customer Relationship Management (CRM)
- Project planning and development
- Work flow planning
- Contract Management
- Performance Evaluations
- Expense Reports
Timeline
Operations Manager
CHS Farmers Elevator
08.2022 - Current
Seed Plant Manager
CHS Farmers Elevator
12.2018 - 08.2022
Operations Specialist
CHS Farmers Elevator
02.2013 - 12.2018
Owner/Operator Truck Driver
W M Trucking
06.2011 - 12.2015
High School Diploma -
Custer County District High School
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