Wade Ray
Roundup,MT
Summary
To gain employment with a company that offers a positive atmosphere to learn and implement the betterment of both me and the company. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations.
Overview
31
31
years of professional experience
Work History
Parts coordinator
Arnold Machinery
02.2024 - Current
- Manage parts inventory, manage required stock in the parts department, look up parts in parts catalog, order and invoice parts to customers, invoice parts onto shop work orders, check in freight, issue and receive purchase orders, maintain showroom and parts warehouse.
Truck driver/equipment operator
Tomahawk Oil CO
09.2023 - 02.2024
- Operate class 8 trucks to Federal Motor Carriers rules and safety standards
- Safely operate all construction equipment including motor grader, wheel loader, excavator, skid steers, and forklifts.
General Manager/Service Manager
Equipment Share
02.2022 - 09.2023
- Assist customers with rental inquiries, Invoice all rentals, Manage the store budget, perform analysis of P and L to ensure the store is profitable, handle all customer service calls to assist customers with all operational and service issues
- Dispatch 2 local field technicians, 1 satellite technician in Dickinson, ND 2 shop technicians, and 2 truck drivers
- Assign all inspections and work orders to technicians
- Assign all loads for company trucks and outside haulers
- Issue and reconcile all purchase orders for vendors
- Interview and hire new employees
- Perform all on boarding paperwork
- Manage all internal, warranty, and customer pay work orders
- Manage customer damage disputes on rental equipment.
Shop foreman/service manager
Torgerson's LLC
04.2020 - 02.2022
- Fully trained in Intellidealer/CDK, fully trained in CNH Dealer Portal, Perform all duties assigned to service manager, open work orders in CDK, close work orders, collect payment from customers, submit and manage all warranty claims, manage special tools inventory, check out special tools to technicians and other stores, assist shop and field techs with repairs when needed, diagnosis, troubleshoot, and repair customer and dealership owned equipment
- Perform electronic diagnostics on equipment using the Electronic Service Tool, perform failure analysis on issues to confirm the root cause of the issue is resolved, perform equipment inspections, create parts and labor estimates, present estimates to customers, mentor and train new technicians, answer customer questions on the phone and in person, set up new equipment
- Lead the safety committee in order to promote a safe workplace.
Project foreman, mechanic, lead truck driver
C Brewer Inc
Roundup, MT
11.2014 - 04.2020
- Order all parts needed to complete all necessary repairs of trucks, equipment, and vehicles in the fleet, complete all necessary repairs on trucks, trailers, construction equipment, and fleet vehicles, fill out all repair orders, track service intervals on all vehicles and equipment, perform annual inspections on all trucks and trailers, obtain all necessary permits for all heavy haul trucks for Montana, Wyoming, and North Dakota, safely transport all equipment to and from job site, haul aggregate to job site, haul water, train and mentor new drivers and oversee projects in shop and at job sites
Senior Crude Transport Driver
CHS Transportation
Laurel, MT
04.2002 - 11.2014
- Perform field tank measurement, sediment and water amount by sample analysis, and fill out custody transfer documentation
- Drive truck from lease to unloading station, unload crude oil at station per safety and operations procedures
- Complete paperwork and turn it in at timely manor as required by CHS
- Perform all duties in a safe manner and in compliance with all Federal Motor Carrier Regulations and CHS rules and regulations
- Train and mentor new drivers
Foreman
Graves Land and Livestock
Roundup, MT
02.2000 - 03.2002
- Foreman of custom haying crew and dispatcher for 3 trucks
- Manage day to day operations for custom haying crew, handle correspondence between company and customers, take orders for feed to be delivered and loads for the trucks to haul.
Mechanic
Musselshell Valley Equipment
Roundup, MT
09.1993 - 02.2000
- Case-IH certified swather, round baler, and large square baler service technician, Perform diagnostics and repairs on customer, new and used equipment as requested by service manager, prepare and complete all repair orders, warranty claims, and other necessary paperwork for work completed
- Deliver new and used equipment to customers and complete paperwork on delivery of equipment
- Maintain delivery semi and service trucks
- Look up and order parts for the shop and customers.
Education
Diesel Mechanic Technology and Agriculture Mechanic Technology -
Montana State University-Northern
05-1998
High school Diploma -
Roundup High School
05-1993
Skills
- Stock control
- Logistics Planning
- ERP systems knowledge
- Invoice Processing
- Customer Relations
- Goal Setting
- Conflict Resolution
- Work Planning and Prioritization
- Inventory Management
- Estimating and Quoting
- Operations Oversight
- Account Management
- Staff Supervision
- Customer Retention
- P&L Management
- Expense Control
- Business Development
References
- Tom Long, (484)374-8740
- Rick Dybing, (307)315-1608 or (970)433-5623
Timeline
Parts coordinator
Arnold Machinery
02.2024 - Current
Truck driver/equipment operator
Tomahawk Oil CO
09.2023 - 02.2024
General Manager/Service Manager
Equipment Share
02.2022 - 09.2023
Shop foreman/service manager
Torgerson's LLC
04.2020 - 02.2022
Project foreman, mechanic, lead truck driver
C Brewer Inc
11.2014 - 04.2020
Senior Crude Transport Driver
CHS Transportation
04.2002 - 11.2014
Foreman
Graves Land and Livestock
02.2000 - 03.2002
Mechanic
Musselshell Valley Equipment
09.1993 - 02.2000
Diesel Mechanic Technology and Agriculture Mechanic Technology -
Montana State University-Northern
High school Diploma -
Roundup High School
Similar Profiles
Terry ForresterTerry Forrester
Driller technician, drill trainer, drill start ups at Arnold MachineryDriller technician, drill trainer, drill start ups at Arnold Machinery
Peter RoblesPeter Robles
Battery Service Technician at Arnold MachineryBattery Service Technician at Arnold Machinery
Kery AndersonKery Anderson
Field Service Technician at Arnold MachineryField Service Technician at Arnold Machinery
Jacob HargenraderJacob Hargenrader
Shop Technician at Arnold MachineryShop Technician at Arnold Machinery
Amos LondonAmos London
Program Analyst at Farm Service Agency, USDAProgram Analyst at Farm Service Agency, USDA