Wade Shipley
Davenport,Iowa
Summary
Experienced and results-driven insurance professional with over 20 years of progressive leadership in claims adjusting and team management. Proven track record of overseeing complex claims operations, enhancing service delivery, and ensuring regulatory compliance. Adept at leading cross-functional teams, streamlining workflows, and implementing best practices to improve efficiency and customer satisfaction. Committed to upholding the highest standards of integrity and service excellence in every aspect of claims management.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Senior Appraiser – Auto
Sentry Insurance
- Current
- Conduct in-depth inspections and valuations of damaged vehicles.
- Deliver accurate repair estimates and negotiate settlements with repair facilities and customers.
- Provide technical guidance to junior appraisers and support training initiatives.
Manager of Auto Material Damage
- Lead and mentored a team of auto claim appraisers.
- Oversaw operational performance, ensuring compliance with company policies and regulatory standards.
- Implemented process improvements to enhance efficiency, accuracy, and customer satisfaction.
- Collaborated with cross-functional departments to align adjusting strategies with broader organizational goals.
- Conducted employee reviews and audits.
Non-Vehicle Property Appraiser
- Assessed damage to residential and commercial property resulting from weather, fire, and other covered events.
- Prepared detailed estimates and collaborated with contractors and policyholders to resolve claims.
Salvage Lead
- Directed salvage operations, including vehicle recovery, title processing, and auction coordination.
- Partnered with salvage vendors to maximize returns and reduce cycle times.
- Implemented tracking systems to improve salvage efficiency and reporting accuracy.
Total Loss Adjuster
- Managed total loss claims from initial assessment through settlement.
- Determined actual cash value (ACV) using market research and valuation tools.
- Ensured compliance with state regulations and company guidelines throughout the process.
Appraiser - Auto
- Conducted vehicle inspections to determine market value and assess condition.
- Completed damage estimates after inspections.
- Prepared detailed appraisal reports in compliance with industry standards.
Claim Representative
Sentry Insurance
11.2004
- Handled a variety of claims including auto, property, and liability.
- Delivered empathetic and efficient service to policyholders during stressful situations.
- Investigated claims and explained coverage to involved parties.
Education
Bachelor of Arts - Criminology
University of Northern Iowa
Cedar Falls, IA12.1998
Skills
- Claims investigation
- Microsoft office
- Insurance regulations
- Insurance claims review
Certification
- Associate in Claims – Management (AIC-M)
- I-CAR Platinum Certification
- Completed several advanced courses focused on collision repair techniques, materials, and estimating systems - Fox Valley Technical College, Appleton, WI.
Timeline
Claim Representative
Sentry Insurance
11.2004
Senior Appraiser – Auto
Sentry Insurance
- Current
Manager of Auto Material Damage
Non-Vehicle Property Appraiser
Salvage Lead
Total Loss Adjuster
Appraiser - Auto
Bachelor of Arts - Criminology
University of Northern Iowa
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