WAEL BESSID
Doha
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Zara Home, Place Vendôme Mall
06.2022 - Current
- With the opening of our first new concept Zara home store in the place Vendome Mall, I have been selected to lead the launch and management of the inaugural Zara Store in Qatar, overseeing a 456 SQM retail space and directing a team of 18 handpicked staff members to deliver an exceptional shopping experience
- Key Achievements:
- Team Leadership: Assembled a team of 18 dedicated professionals through meticulous recruitment, fostering a collaborative and high-performance culture aligned with Zara Home brand ethos
- Visual Merchandising Excellence: Collaborated closely with the visual merchandising team to curate an enchanting store layout, ensuring a captivating display that reflects the essence of Zara Home's unique and sophisticated products
- Customer-Centric Approach: Instituted a customer-first mindset within the team, emphasizing the importance of exceptional service to create lasting impressions and build brand loyalty
- Strategic Marketing Initiatives: Orchestrated impactful marketing campaigns, leveraging diverse channels to generate excitement around the store opening
- Successfully organized and executed opening events, attracting a significant customer base
- Operational Excellence: Implemented efficient inventory management strategies, ensuring optimal stock levels to meet customer demand and prevent overstock or stockouts
- Leadership Style:
- My leadership style is rooted in adaptability, open communication, and a commitment to continuous improvement
- I thrive on challenges and leverage a data-driven approach to monitor and adjust strategies, ensuring the store consistently meets or exceeds performance metrics.
Assistant Store Manager
Zara Home, Festival
04.2017 - 05.2022
- City Mall | Qatar
- Moving to Qatar was a great opportunity for myself as this was the step where i build on and develop my managerial experience
- Working for one of the biggest retailers in the Middle East I was working for a premium and prestige fashion store Zara
- Based in Doha festival city mall the store is the largest Zara store in the GCC, my role and responsibilities were managing a team of 24 Staff in my department, working directly under the Store Manager my role consisted of :
- Driving / Achieving sales target and KPI's
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Created and maintained safe and secure work environments for employees
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sales Associate
Massimo Dutti
12.2015 - 02.2017
- Lead individual sales and achieve performance targets and KPIs
- Engage in upselling, cross selling and multiple selling for all product categories
- Grant an outstanding service to the clients in compliance with the company guidelines
- Manage customer service quality, to meet customer expectations by offering professionalism and human touch
- Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
- Support the store operations activities.
Sales Associate
Zara - Avenue Habib Bourguiba
01.2014 - 11.2015
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
Higher Institute of Technological Studies of Nabeu
08.2013
High School Diploma - undefined
Lycée Technique Tunis
07.2010
Skills
- Exceptional Customer Service
- Team Management and Development
- Customer Relationship Management
- Key Performance Indicators (KPIs)
- Visual Merchandising & Store Operations
- Maximizing profitability / P&L Management
- Inventory control & Order management
- Goals and performance/ Sales expertise
- Strategic thinker & Commercial understanding
- Business development and planning
- Microsoft Office, RFID, POS, SPT & PDA systems expert
Accomplishments
- Effective communication skills
- Loss Prevention program
- Managerial development program (MDP)
- Performance management System
- Retail Analysis/ Inventory control
- Problem solving & decision making
- Fashion Product knowledge
Certification
Certificate in Customer Service Excellence, Azadea Qatar.
Certificate in Effective Business Communication.
Certificate in Management and Leadership.
Certificate in Aligning Goals and Priorities to Manage Time.
Certificate in Effectively Directing and Delegating as a Manager.
Certificate in Forging Ahead with Perseverance and Resilience.
Certificate in Developing Successful Coaching Relationships.
Certificate in Managing Pressure and Stress to Optimize Your Performance.
Certificate in Navigating the Workplace with Emotional Intelligence.
Certificate in The Art and Science of Communication.
Certificate in Workplace Diversity, Equity, and Inclusion in Action.
Interests
Hobbies/Interests: , Fashion, Reading and sport
Timeline
Assistant Store Manager
Zara Home, Place Vendôme Mall
06.2022 - Current
Assistant Store Manager
Zara Home, Festival
04.2017 - 05.2022
Sales Associate
Massimo Dutti
12.2015 - 02.2017
Sales Associate
Zara - Avenue Habib Bourguiba
01.2014 - 11.2015
Bachelor of Science - Electrical, Electronics Engineering Technologies
Higher Institute of Technological Studies of Nabeu
High School Diploma - undefined
Lycée Technique Tunis
Certificate in Customer Service Excellence, Azadea Qatar.
Certificate in Effective Business Communication.
Certificate in Management and Leadership.
Certificate in Aligning Goals and Priorities to Manage Time.
Certificate in Effectively Directing and Delegating as a Manager.
Certificate in Forging Ahead with Perseverance and Resilience.
Certificate in Developing Successful Coaching Relationships.
Certificate in Managing Pressure and Stress to Optimize Your Performance.
Certificate in Navigating the Workplace with Emotional Intelligence.
Certificate in The Art and Science of Communication.
Certificate in Workplace Diversity, Equity, and Inclusion in Action.
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