Ouafae Amyay
Knightdale,NC
Summary
Qualified professional with excellent customer service and communication skills, highly organized with an ability to prioritize tasks , manage multiple projects and maintain accuracy in a fast paced environment.
Overview
9
9
years of professional experience
Work History
FC Associate I , Direct ,l1
Amazon
10.2019 - Current
- Improved warehouse efficiency by streamlining processes and optimizing storage layouts.
- Reduced order processing time through effective coordination with team members and accurate inventory management.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
Brand Specialist
Dillard's
10.2017 - 11.2020
- Enhanced brand visibility by developing and implementing strategic marketing campaigns.
- Boosted customer engagement through social media management, content creation, and targeted promotions.
- Conducted comprehensive market research for informed decision-making and improved product positioning.
- Established strong relationships with key stakeholders, fostering fruitful partnerships and collaborations.
Sales Associate
Belk
09.2014 - 02.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate - Travel Agent And Tourism
Efet
Morocco09.2008
Associate - Law
Moulay Ismail University
Morocco07.2007
Skills
- Team Collaboration
- Stock Replenishment
- Multitasking
- Product Knowledge
- Inventory Management
- Attention to Detail
- Time Management
- Stress Management
- Customer Service
- Decision Making
Timeline
FC Associate I , Direct ,l1
Amazon
10.2019 - Current
Brand Specialist
Dillard's
10.2017 - 11.2020
Sales Associate
Belk
09.2014 - 02.2015
Associate - Travel Agent And Tourism
Efet
Associate - Law
Moulay Ismail University
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