Waheed Sabawoon
Richmond,VA
Summary
Dynamic and well-spoken library public servant offering excellent skills in customer assistance, helping patrons use library technological services and resources. Additional expertise includes Information Technology technical skills, excellent communication, and internal and external customer service skills .
Overview
7
7
years of professional experience
Work History
Library Circulation Assistant Supervisor
Henrico County Public Library
06.2021 - Current
- Lead circulation team and circulation services workflow.
- Manage circulation of materials for library collections and maintaining optimal efficiency and accuracy.
- Utilized computer databases to locate library materials.
- Establish and monitor performance metrics, track and analyze data, and prepare reports.
- Communicate and interpret county and library policies and procedures for staff.
- Coordinate training of/ train new staff members.
- Provided basic computer assistance to help patrons access needed resources.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
Library Public Service Specialist
Henrico County Public Library
08.2016 - 05.2021
- Successfully completed check-in and check-out procedure for patrons taking or returning library books and audio materials daily.
- Processed library card applications to provide access to library services.
- Utilized computer databases to locate library materials.
- Provided basic computer assistance to help patrons access needed resources.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
Education
Bachelor of Arts - Political Science
Temple University
Philadelphia, PA05.2008
Skills
- Communication
- Customer Service
- Interpersonal Skills
- Problem-Solving
- Call Center Operations
- CompTIA A training
- CompTIA Network taining
- CompTIA Security training
- Basic hardware and software installation, configuration, and troubleshooting
- Basic troubleshooting of office equipments
Soccer, reading
Soccer and Reading
Languages
English
Full Professional
Persian
Native or Bilingual
Arabic
Elementary
Timeline
Library Circulation Assistant Supervisor
Henrico County Public Library
06.2021 - Current
Library Public Service Specialist
Henrico County Public Library
08.2016 - 05.2021
Bachelor of Arts - Political Science
Temple University
Similar Profiles
CHRISTINA KNIGHTCHRISTINA KNIGHT
Public Service Specialist I at County of Henrico Public LibraryPublic Service Specialist I at County of Henrico Public Library
Roshell PowellRoshell Powell
Exceptional Education Teacher Assistant at Henrico County Public SchoolsExceptional Education Teacher Assistant at Henrico County Public Schools
Raven WalkerRaven Walker
Family Advocate at Henrico County Public SchoolsFamily Advocate at Henrico County Public Schools
Amy Wride-GraneyAmy Wride-Graney
Program Manager/HPS Standards Coordinator at Burk & AssociatesProgram Manager/HPS Standards Coordinator at Burk & Associates
Glynise JonesGlynise Jones
Program Support Technician (MSL) at Department of Motor VehiclesProgram Support Technician (MSL) at Department of Motor Vehicles