Wail Asfour
Homer Glen,IL
Summary
Dynamic professional with extensive experience in towing and recovery services. Skilled in decision-making, time management, and clear communication, contributing to improved service response times and team performance.
Overview
23
23
years of professional experience
Work History
Manager
T&A Towing
Carol Stream, IL
10.2008 - 03.2026
- Oversaw daily operations, ensuring efficient towing and recovery services.
- Managed fleet maintenance schedules, optimizing vehicle performance and reliability.
- Operated tow trucks to safely transport vehicles from accident scenes and breakdowns.
- Trained and mentored staff, fostering skill development and operational excellence.
- Managed dispatch communications to coordinate timely response to service requests.
- Streamlined operational workflows to enhance productivity and efficiency across departments.
Mechanic Supervisor
Quality Automotive
Calumet Park, IL
05.2005 - 10.2008
- Supervised daily operations of automotive repair shop, ensuring high-quality service and efficient workflow.
- Trained and mentored junior mechanics, enhancing team skills and knowledge in vehicle diagnostics.
- Implemented preventive maintenance programs, reducing vehicle downtime and improving customer satisfaction.
- Coordinated scheduling for repair jobs, optimizing resource allocation and minimizing wait times.
Body Shop Manager
M&H Autobody
Crestwood, IL
03.2003 - 05.2005
- Oversaw daily operations, ensuring efficient workflow and high-quality vehicle repairs.
- Managed team performance, providing training and mentorship to junior staff members.
- Implemented process improvements, resulting in reduced cycle times for repair jobs.
- Monitored inventory levels, optimizing supply chain efficiency and minimizing costs.
- Supervised and managed shop operations and tasks.
Education
High School Diploma -
Amos Alonzo Stagg High School
Palos Hills, ILNo Degree - Computer Programming
Moraine Valley Community College
Palos Hills, IL09-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Workforce management
- Business administration
- Budget control
- Business planning
- Clear communication
Languages
Arabic
Full Professional
Timeline
Manager
T&A Towing
10.2008 - 03.2026
Mechanic Supervisor
Quality Automotive
05.2005 - 10.2008
Body Shop Manager
M&H Autobody
03.2003 - 05.2005
High School Diploma -
Amos Alonzo Stagg High School
No Degree - Computer Programming
Moraine Valley Community College