Wais Rahimi
Laurel,MD
Summary
Results-driven professional with extensive experience in supporting refugee and immigrant populations through effective program administration and case management. Proven ability to enhance client well-being by coordinating essential services and maintaining compliance with federal requirements. Multilingual communicator skilled in fostering partnerships across diverse communities.
Overview
13
13
years of professional experience
Work History
Refugee Youth Mentoring Program Specialist
LUTHERAN SOCIAL SERVICES OF THE NATIONAL CAPITAL AREA
Arbutus, MD
2025.09 - Current
- Supported refugee and immigrant youth through federally funded human service programs and community services, fostering their integration and development.
- Conduct participant intake, enrollment support, scheduling, and ongoing case coordination.
- Coordinate services with schools, families, volunteers, partner agencies, and community organizations.
- Assisted participants in accessing vital community resources and support services, enhancing their overall well-being.
- Tracked participant progress and maintained case notes for effective program monitoring and evaluation, ensuring continued support and improvement.
- Maintain accurate participant records, service documentation, and program data to ensure compliance with reporting requirements.
- Oversaw daily program operations to ensure efficient service delivery. through data management, reporting, and scheduling.
Immigration Case Manager Specialist
GREAT HILL SOLUTIONS – U.S. DoS CARE CONTRACT
Chantilly, VA
2022.03 - 2025.08
- Supported refugee, Special Immigrant Visa (SIV), and immigration-related programs under a U.S. Department of State contract (CARE)
- Collaborated with Department of State personnel, USCIS, nonprofit organizations, and partner agencies to facilitate service delivery and case resolution.
- Reviewed applicant documentation for completeness, accuracy, and eligibility requirements.
- Followed up with applicants, government stakeholders, and community partners to resolve discrepancies and secure required documentation.
- Facilitated access for refugee and immigrant families to services, benefits, and relocation support, enhancing their settlement experience.
- Maintained case files, program records, and compliance documentation to ensure adherence to federal requirements.
- Prepared case summaries, reports, and documentation supporting program administration.
- Utilized case management systems and databases to track program performance and maintain accurate records.
- Exercised sound judgment while reviewing complex cases and escalating matters for additional review.
Visa Assistant
U.S. EMBASSY – KABUL, AFGHANISTAN
, AFGHANISTAN
2021.05 - 2021.11
- Assisted with applicant intake, document verification, case file preparation, and administrative processing.
- Reviewed and organized supporting documentation to ensure completeness and compliance with procedures, enhancing processing accuracy.
- Facilitated communication between applicants and consular staff, clarifying case processing to improve applicant experience. between applicants and consular staff to facilitate efficient case processing.
- Supported consular operations and refugee-processing activities during a high-volume humanitarian response mission.
- Assisted with refugee and immigration processing activities, contributing to successful mission objectives.
- Maintained confidential applicant records and sensitive government information.
- Performed data entry, correspondence preparation, file management, scheduling, and case-tracking activities.
- Served as interpreter and cultural liaison for applicants and U.S. government personnel.
Senior Manager, Customer Service
MTN AFGHANISTAN
, AFGHANISTAN
2013.11 - 2021.04
- Managed customer service operations within a high-volume telecommunications environment.
- Supervised large teams to enhance service delivery, client support, and operational performance.
- Implemented quality assurance initiatives and operational procedures to elevate efficiency and enhance customer experience.
- Monitored operational metrics, reporting processes, and performance indicators to drive continuous improvement.
- Managed hiring, employee development, workforce planning, and performance management.
- Coordinated cross-functional activities with internal departments and external stakeholders.
- Prepared management reports and analyzed operational data to inform strategic decision-making.
Education
MBA - General Management
Kardan University
Kabul, Afghanistan2019-01
BBA - Finance
Kardan University
Kabul, Afghanistan2013-01
Skills
- Program Administration
- Immigrant program admin
- Program compliance
- Intake support
- Case documentation
- Program evaluation
- Policy implementation
- Community Partnership Development
- Data Analysis and Reporting
- Data analysis
- Database management
- Client Management Software
- Microsoft Office
- Client support
Personal Information
- Work Permit: Fully Authorized to Work in the United States
- Visa Status: Active U.S. Public Trust
PROFESSIONAL SUMMARY
I am fluent in English, Dari, and Pashto.
Timeline
Refugee Youth Mentoring Program Specialist
LUTHERAN SOCIAL SERVICES OF THE NATIONAL CAPITAL AREA
2025.09 - Current
Immigration Case Manager Specialist
GREAT HILL SOLUTIONS – U.S. DoS CARE CONTRACT
2022.03 - 2025.08
Visa Assistant
U.S. EMBASSY – KABUL, AFGHANISTAN
2021.05 - 2021.11
Senior Manager, Customer Service
MTN AFGHANISTAN
2013.11 - 2021.04
MBA - General Management
Kardan University
BBA - Finance
Kardan University