WAJID GHAFFAR
Queens,USA
Summary
Dedicated to enhancing customer experiences through effective communication and organized service delivery. Proven ability to manage time-sensitive tasks while training and mentoring team members, ensuring a collaborative environment that meets high-quality standards.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Starbucks
Howard Beach, New York
11.2025 - Current
- Managed time-sensitive tasks while maintaining a high-quality service environment
- Demonstrating effective prioritization skills
- Provided excellent experiences for customers and partners.
- Managed staff scheduling and coordinated team activities for optimal coverage.
- Trained and mentored new employees on store procedures and customer service standards.
- Assisted in inventory management, including stock replenishment and organization.
- Implemented visual merchandising strategies to enhance product displays and promotions.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Collaborated with upper management to develop store initiatives and sales strategies.
- Conducted regular staff meetings to communicate goals and share feedback on performance.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Manager
Sobol
Ozone Park, New York
05.2022 - 06.2024
- Greeted and welcomed customers, learned about their dietary restrictions and fruit preferences, and prepared açaí blends in a timely manner.
- Managed inventory levels to ensure stock availability and minimize shortages.
Cashier
Keyfood
03.2020 - 01.2021
- Scanned merchandise quickly and accurately, minimizing customer wait times.
- Bagged items carefully to prevent damage and ensured customers received all their purchases.
- Assisted with restocking shelves and maintaining inventory levels to ensure product availability.
Inventory Manager
Regal
80-00 cooper ave, Glendale, NY
03.2018 - 03.2020
- Guided guests to their assigned seats, ensuring minimal disruption to performances.
- Distributed programs and promotional materials to keep guests informed.
- Assisted with crowd control, ensuring orderly entry and exit, minimizing congestion and maximizing safety.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Oversaw daily operations of stockroom to maintain organized and efficient workflows.
- Coordinated with suppliers to order products and streamline delivery processes.
- Trained team members on inventory management systems and best practices.
- Supervised daily floor operations to ensure smooth workflow and productivity.
Education
High School Diploma -
John Adams
Rockaway Boulevard06-2018
Skills
- Staff scheduling
- Customer service
- Inventory management
- Visual merchandising
- Sales strategies
- Team collaboration
- Time management
- Conflict resolution
- Employee training
- Performance feedback
- Leadership support
- Problem solving
- Effective communication
- Attention to detail
- Staff management
- POS systems
- Team management
- Stock rotations
- Flexible schedule
- Hiring and training
- Work Planning and Prioritization
Timeline
Assistant Store Manager
Starbucks
11.2025 - Current
Manager
Sobol
05.2022 - 06.2024
Cashier
Keyfood
03.2020 - 01.2021
Inventory Manager
Regal
03.2018 - 03.2020
High School Diploma -
John Adams