Wajma mushtaq

SouthState Bank

05.2016 - Current

Assisted customers with transactions, ensuring accuracy and efficiency in cash handling.
Supported daily operations by maintaining teller station organization and cleanliness.
Processed account deposits, withdrawals, and transfers with attention to detail.
Educated customers on services and products to enhance banking experience.
Collaborated with team members to streamline transaction processes for improved service flow.
Utilized banking software to record and track customer transactions effectively.
Resolved customer inquiries promptly, fostering positive relationships and satisfaction.
Participated in training sessions to enhance knowledge of banking regulations and procedures.
Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
Oversaw currency shipments and deposits while adhering to strict safety guidelines.
Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
Answered inquiries regarding checking and savings accounts and other related products.
Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
Executed wire transfers, stop payments and account transfers.
Assisted customers with banking needs and inquiries.
Mentored newly hired team members on appropriate responses to patron questions.