Wakesaha C. Toussaint
Houston,TX
Summary
Productive Call Center Representative with years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints.
Overview
3
3
years of professional experience
Work History
Driver
UPS
Houston, TX
09.2022 - 12.2022
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Delivered services to customer locations within specific timeframes.
Warehouse Package Handler
Fed Ex Ground
Cypress, TX
05.2022 - 07.2022
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
Survey Interviewer
ReconMR
Houston, TX
11.2021 - 01.2022
- Used computer-aided telephone interviewing system to record data.
- Coded and inputted survey results accurately to maintain data integrity.
- Listened intently and objectively to accurately code responses.
- Probed for relevant or appropriate information without influencing responses.
- Verified eligibility of individuals for survey by asking for relevant personal information and checking forms.
- Communicated survey procedures and objectives to interviewees.
Attendant Care Worker
Healthcare Solutions Inc
Houston, TX
02.2020 - 06.2021
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Medical Assistant
Texas School of Business
Houston, TX06.2005
Skills
- Computer Skills
- Data Entry
- Calm Under Pressure
- Detail Oriented
- Proofreading
- Customer Engagement
Timeline
Driver
UPS
09.2022 - 12.2022
Warehouse Package Handler
Fed Ex Ground
05.2022 - 07.2022
Survey Interviewer
ReconMR
11.2021 - 01.2022
Attendant Care Worker
Healthcare Solutions Inc
02.2020 - 06.2021
Medical Assistant
Texas School of Business
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