Wakesaha C. Toussaint
Call Center Representative
Houston,TX
Summary
Hardworking Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Driver
UPS
Houston, TX
09.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Warehouse Package Handler
Fed Ex Ground
Cypress, TX
05.2022 - 07.2022
- Assisted in loading delivery trucks with prepared packages.
- Picked products using RF scanner to fill orders.
- Resolved conveyor system issues by clearing jams and blockages.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Attendant Care Worker
Healthcare Solutions Inc
Houston, TX
02.2020 - 06.2021
- Built strong and trusting rapport with clients and loved ones.
- Prepared food and helped patients eat to support healthy nutrition.
- Monitored health and well-being of clients and reported significant health changes.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Recorded client status progress and challenges in logbooks and reports.
- Checked mail, shopped for groceries and handled bill payments.
- Assisted patients with bladder and bowel needs by helping to restroom.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
- Laundered clothing and bedding to prevent infection.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with meal planning to meet nutritional plans.
Survey Interviewer
ReconMR
Houston, TX
01.2020 - 04.2020
- Used computer-aided telephone interviewing system to record data.
- Coded and inputted survey results accurately to maintain data integrity.
- Listened intently and objectively to accurately code responses.
Education
Medical Assistant
Texas School of Business
Houston, TX06.2005
Associate of Science - Business Technology
Houston Community College
Houston, TX 06.2013 - 05.2014
Skills
- Computer Skills
- Data Entry
- Calm Under Pressure
- Detail Oriented
- Proofreading
- Customer Engagement
- Active Listening
Work Preference
Work Type
Full TimeCertification
- Covid-19 Training - 8 hours
- Stanford University Online
Timeline
Driver
UPS
09.2022 - 12.2022
Warehouse Package Handler
Fed Ex Ground
05.2022 - 07.2022
Attendant Care Worker
Healthcare Solutions Inc
02.2020 - 06.2021
Survey Interviewer
ReconMR
01.2020 - 04.2020
Associate of Science - Business Technology
Houston Community College
06.2013 - 05.2014
Medical Assistant
Texas School of Business
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