Said Aburomi
Paterson,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Fulfillment Center Associate
Amazon
Lodi, NJ
11.2023 - Current
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
- Demonstrated excellent problem-solving skills when addressing customer concerns, contributing to enhanced satisfaction rates.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Communicated proactively with team leads regarding potential bottlenecks or challenges in workflows, facilitating timely resolution of operational obstacles.
Customer Service Associate
Walgreens
Fairfield, NJ
08.2021 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
Office Manager
Family Comfort Heating & Cooling
Clifton, NJ
04.2015 - 08.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Bachelor of Science - Accounting
William Paterson University of New Jersey
Wayne, NJ06.2027
No Degree - Accounting
Passaic County Community College
Paterson, NJ09.2023
High School Diploma -
Harold L. Richards High School
Oak Lawn, IL05.2013
Skills
- Team Collaboration
- Customer Service
- Product Knowledge
- Consultative Sales
- Problem Solving
- Customer Complaint Resolution
Languages
Arabic
Native or Bilingual
Timeline
Fulfillment Center Associate
Amazon
11.2023 - Current
Customer Service Associate
Walgreens
08.2021 - Current
Office Manager
Family Comfort Heating & Cooling
04.2015 - 08.2023
Bachelor of Science - Accounting
William Paterson University of New Jersey
No Degree - Accounting
Passaic County Community College
High School Diploma -
Harold L. Richards High School