Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wala Ahmed

Manalapan,NJ

Summary

Highly motivated and results-oriented Operations Manager with a passion for improving healthcare delivery and patient outcomes. Seeking a challenging role where I can leverage my extensive experience in healthcare administration to optimize operational efficiency, drive process improvements, and enhance the overall quality of care. Committed to fostering a collaborative and patient-centered work environment while ensuring compliance with regulatory standards and achieving organizational goals.

Overview

7
7
years of professional experience

Work History

Operations Manager

Chemed Health
01.2021 - Current
  • Oversaw day-to-day operations of the healthcare facility, including staffing, scheduling, and resource allocation
  • Implemented process improvements to enhance efficiency and productivity, resulting in cost savings and improved patient outcomes
  • Led and mentored a multidisciplinary team, fostering a culture of collaboration, accountability, and continuous improvement
  • Ensured compliance with regulatory standards and guidelines, including HIPAA and OSHA regulations
  • Developed and implemented strategic initiatives to meet organizational goals and objectives, including expansion projects and service line development.

Front Desk Supervisor

CHEMED
Lakewood, NJ
01.2019 - 01.2020
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Provided support to guests with check-in and check-out procedures.
  • Assisted guests with inquiries and requests.
  • Resolved customer complaints promptly and efficiently.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.

Front Desk Receptionist

CHEMED
Lakewood, NJ
10.2018 - 01.2020
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Patient Access/Registration

Centrastate Medical Center
04.2017 - 10.2019
  • Dedicated and detail-oriented healthcare professional with experience in patient administration and customer service
  • Skilled in accurately gathering personal and insurance information in fast-paced environments while ensuring a positive patient experience
  • Strong communication and teamwork abilities, with a commitment to providing high-quality care.

Education

BA - Liberal Arts

Drew University

Skills

  • Project management
  • Communication and interpersonal skills
  • Conflict Resolution
  • Delegation
  • Process improvement and optimization
  • Adaptability
  • Leadership
  • Time Management
  • Attention to detail
  • Program Administration
  • Organizational Management
  • Customer Service

Languages

Arabic
Professional

Timeline

Operations Manager

Chemed Health
01.2021 - Current

Front Desk Supervisor

CHEMED
01.2019 - 01.2020

Front Desk Receptionist

CHEMED
10.2018 - 01.2020

Patient Access/Registration

Centrastate Medical Center
04.2017 - 10.2019

BA - Liberal Arts

Drew University

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Wala Ahmed