WALDERMAR MONTALVO
Buffalo,NY
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
9
9
years of professional experience
Work History
Team Lead
Walmart
Buffalo
02.2023 - 01.2025
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Developed strategies to increase team productivity and improve customer service levels.
- Facilitated training sessions for new employees on company policies and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
EVS Supervisor
Bufalo creek casino
Buffalo, NY
03.2022 - 02.2023
- Monitored inventory levels of supplies used by EVS personnel and ordered additional items when necessary.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Stocked room attendant carts with supplies to keep carts organized and clean.
Store Manager
Family Dollar
Buffalo, NY
01.2016 - 01.2022
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed daily banking activities such as deposits and withdrawals.
Education
GED -
Jose S Alegría
Puerto Rico05-1985
Skills
- Work assignment delegation
- Trend tracking
- Performance monitoring
- Client communication
- Attention to detail
Timeline
Team Lead
Walmart
02.2023 - 01.2025
EVS Supervisor
Bufalo creek casino
03.2022 - 02.2023
Store Manager
Family Dollar
01.2016 - 01.2022
GED -
Jose S Alegría
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