Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Walden Manalo

Edinburg

Summary

Dynamic sales professional, excelling in collaboration, and retail performance. Looking to direct initiatives that enhance guest experiences and consistently achieve targets. Adept at driving teams to exceed sales goals while fostering a positive retail environment.

Overview

9
9
years of professional experience

Work History

Sales and Service Coordinator

Sephora
Edinburg
03.2024 - Current
  • Championed best practices within the department, driving consistency in process execution and outcome delivery.
  • Collaborated with brand representatives to achieve monthly targets consistently.
  • Spearheaded initiatives aimed at enhancing customer experiences through continuous improvements in service quality standards.
  • Managed a high volume of customer interactions, ensuring timely resolutions, and positive outcomes.

Senior Brand Ambassador

American Eagle Outfitters, Inc
McAllen
07.2023 - 03.2024
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Designed, filled and arranged eye-catching product floorsets to increase sales.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Acted as face of brand at retail events and sampling opportunities at multiple locations.
  • Trained new employees to work standard and beyond.

Sales Leader

American Eagle Outfitters, Inc
Hilo
10.2016 - 07.2023
  • Acquired and maintained full knowledge of product, technical and functional aspects to better serve customers' needs.
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
  • Reported sales data to upper management for review.
  • Led sales team to exceed quarterly sales goals.
  • Monitored sales team performance and provided constructive feedback.
  • Crafted optimal work schedule for everyone at store.

Education

Some College (No Degree) - English

University of Hawai'i
Hilo

High School Diploma -

Kea'au High School
Hilo, HI

Skills

  • Sales Expertise
  • Business Collaboration
  • Effective Communication
  • Performance Improvement
  • Business Administration
  • Self-Motivation

Professional References

Jeremiah Almond - Store Manager
American Eagle Outfitters
111 E Puainako St, Hilo, Hawaii 96720
(808) 882-0013
americaneaglehilo@gmail.com
Jeremiah was my store manager for 3 years, and can speak to my exemplary leadership and salesmanship skills.


Lehua Lau - Store Manager
Skechers
111 E Puainako St, Hilo, Hawaii 96720
(808) 216-4487
Lehua was my manager for 3 years at American Eagle prior to Jeremiah, and can also attest to my hard work and commitment to my store.

Timeline

Sales and Service Coordinator

Sephora
03.2024 - Current

Senior Brand Ambassador

American Eagle Outfitters, Inc
07.2023 - 03.2024

Sales Leader

American Eagle Outfitters, Inc
10.2016 - 07.2023

Some College (No Degree) - English

University of Hawai'i

High School Diploma -

Kea'au High School

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