Waleed Wood
Mesquite,TX
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service at Ampex Brands Pizza Hut. Proven track record in enhancing operational efficiency and resolving customer disputes, while mentoring staff to achieve high performance. Skilled in time management and data analysis, driving significant improvements in service delivery.
Overview
10
10
years of professional experience
Work History
A S.Manager
Ampex Brands Pizza Hut / ADT Pizza Hut / Tex Foods Pizza Hut
2020.03 - 2025.07
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Subcontract Driver
Diligent Delivery Systems / Harris Carriers
2019.09 - 2020.10
- Ensured safe and timely transportation of goods across designated routes.
- Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
- Communicated effectively with dispatch regarding delivery schedules and route changes.
- Assisted in training new drivers on company policies and operational procedures.
A S.Manager
99 Cents Grocery Store
2018.05 - 2019.06
- Developed and implemented streamlined operational processes to enhance team efficiency.
- Mentored junior staff, fostering skill development and improving team performance.
- Analyzed workflow data to identify areas for process improvement and cost reduction.
- Led cross-functional meetings to align departmental goals with organizational objectives.
Merchandise Manager
Dollar Tree
2015.06 - 2018.04
- Managed inventory levels to optimize stock availability and minimize excess.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed and implemented visual merchandising standards to enhance customer engagement.
- Collaborated with cross-functional teams to execute promotional campaigns effectively.
Education
GED -
W.T. White
Dallas, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
A S.Manager
Ampex Brands Pizza Hut / ADT Pizza Hut / Tex Foods Pizza Hut
2020.03 - 2025.07
Subcontract Driver
Diligent Delivery Systems / Harris Carriers
2019.09 - 2020.10
A S.Manager
99 Cents Grocery Store
2018.05 - 2019.06
Merchandise Manager
Dollar Tree
2015.06 - 2018.04
GED -
W.T. White