Waleska Cuenca Martinez
Tampa,FL
Summary
Proven leader with extensive experience at Auto Zone Auto Parts, adept in team management and customer service excellence. Enhanced store performance through strategic sales initiatives and effective problem-solving, achieving significant improvements in customer satisfaction. Skilled in employee training and stock management, demonstrating a results-driven approach and a commitment to operational excellence.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Auto Zone Auto Parts
2020.10 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Manager on Duty
Charley Market
2017.05 - 2020.07
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
Manager on Duty
Home Depot
2013.02 - 2017.01
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
Senior Beauty Advisor
Walgreen's Pharmacy
2008.06 - 2012.12
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Resolved customer complaints effectively by providing prompt solutions or escalating concerns to management when necessary, preserving brand reputation.
- Acted as a liaison between clients and cosmetic brands, ensuring timely resolution of product-related queries or concerns while maintaining positive relationships with key stakeholders.
Education
Associate of Arts - Business
American University
Bayamon PR08.1997
High School Diploma -
Miguel Cervantes Saavedra
Bayamon PR05.1992
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Employee Scheduling
- Hiring and Training
- Work Planning and Prioritization
- Customer Service and Engagement
- Time Management
- Customer Relations
- Customer Service Management
- Stock management
- Team Management
- Team Building and Leadership
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Store Manager
Auto Zone Auto Parts
2020.10 - Current
Manager on Duty
Charley Market
2017.05 - 2020.07
Manager on Duty
Home Depot
2013.02 - 2017.01
Senior Beauty Advisor
Walgreen's Pharmacy
2008.06 - 2012.12
Associate of Arts - Business
American University
High School Diploma -
Miguel Cervantes Saavedra
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