Walia Franklin
Summary
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician/DH
Walgreens
Houston, USA
11.2022 - Current
- Assisted pharmacists in verifying medication orders and preparing medications, ensuring accuracy and compliance with safety protocols.
- Ensured compliance with safety protocols during medication preparation and dispensing.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Collaborated with peers and pharmacists to prioritize and complete medication orders, improving workflow efficiency.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Educated customers on medication usage and potential side effects.
- Managed cash transactions and responded to customer inquiries at the pharmacy counter, enhancing customer service experience.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified prescriptions and drug labels, documents and packages.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
Sales Associate Specialist
Victoria Secret
Houston, USA
05.2022 - 11.2022
- Managed inventory levels and organized merchandise displays to optimize customer accessibility and enhance shopping experience.
- Assisted customers with product selection and personalized shopping experiences.
- Provided product knowledge and styling advice to enhance customer satisfaction.
- Resolved customer inquiries and complaints effectively to ensure positive experiences.
- Trained new staff on product knowledge and customer service standards to ensure consistent service quality and improve team performance.
- Supported promotional events by setting up displays and engaging with customers to drive sales and increase brand awareness.
- Collaborated with team members to maintain store appearance and cleanliness.
- Processed transactions accurately using POS systems and cash handling procedures.
Loss Prevention Specialist
Ross Dress For Less
Pleasant Hill, USA
05.2021 - 03.2022
- Implemented targeted strategies to minimize shrinkage from shoplifting and internal theft, contributing to overall store profitability.
- Observed store for signs of theft and suspicious behavior.
- Monitored surveillance cameras to detect suspicious activity.
- Monitored and supervised customers' activities in store to detect signs of attempted theft.
- Collaborated with store management to create effective loss prevention strategies that addressed specific store challenges.
- Trained staff on loss prevention policies and procedures.
- Engaged with customers to foster a secure shopping environment and build trust.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
Education
Some College (No Degree) - Psychology / Education
Cameron University
Lawton, OKSkills
- Prescription processing
- Medication preparation
- Inventory management
- Regulatory compliance
- Patient education
- Cash handling
- Team collaboration
- Detail orientation
- Customer service
- Data entry
- Order verification
- Supporting pharmacy operations
- Pharmacy law compliance
- Point of sale systems proficiency
- Medication labels
- Workflow optimization
- Dosage form preparation
- Proper labeling
- Processing payments
- Medication dispensing
- Insurance verification
- Problem-solving skills
- Pharmacy ethics
- Drug inventory management
- Prescription filling
- Secure storage of medications
Timeline
Pharmacy Technician/DH
Walgreens
11.2022 - Current
Sales Associate Specialist
Victoria Secret
05.2022 - 11.2022
Loss Prevention Specialist
Ross Dress For Less
05.2021 - 03.2022
Some College (No Degree) - Psychology / Education
Cameron University