Walid Munir Rabah
Houston
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commissioned Security Officer
Spartan Security Services
2022.01 - Current
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Commissioned Security Officer
Finest Protection Services
2021.08 - 2022.01
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Issued access cards to authorized personnel to monitor access points.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Commissioned Security Officer
Rangers
2020.06 - 2021.08
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Call Center Agent
Convergent Outsourcing Inc
2019.07 - 2020.02
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Maintained user account data by initiating account access and establishing in database.
Customer Care Representative
Mike Calvert Toyota
2018.12 - 2019.07
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Sales Representative
Joe Myers Toyota
2018.03 - 2018.12
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
Sales Representative
Central Houston Nissan
2018.02 - 2018.06
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Consultant
Paisanos Autosales
2017.04 - 2018.02
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Call Center Customer Service Representative
Xerox Business Solutions
2015.05 - 2016.09
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Maintained and managed customer files and databases.
- Attended telephone skills and program information training sessions to boost aptitude.
Education
Bachelor of Science - Criminal Justice
Houston Community College
Houston, TX05.2024
Bachelor of Science - History And Political Science
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PRSkills
- Facility Policies and Procedures
- Checkpoint Management
- Safety and Security
- Collaborate with Law Enforcement
- Crisis Situations
- Motor Vehicle Escort
- Property Patrol
- Complex Problem-Solving
- Firearms Expertise
- Investigate Incidents
- Security Guard License
- Perimeter Patrol
Certification
- firearm License - 3 years
- CQB Training - [Timeframe]
- Licensed lever 4 commissioned security officer - 3 years
- Certified CPR, [Company Name] - [Timeframe]
Languages
Arabic
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Timeline
Commissioned Security Officer
Spartan Security Services
2022.01 - Current
Commissioned Security Officer
Finest Protection Services
2021.08 - 2022.01
Commissioned Security Officer
Rangers
2020.06 - 2021.08
Call Center Agent
Convergent Outsourcing Inc
2019.07 - 2020.02
Customer Care Representative
Mike Calvert Toyota
2018.12 - 2019.07
Sales Representative
Joe Myers Toyota
2018.03 - 2018.12
Sales Representative
Central Houston Nissan
2018.02 - 2018.06
Sales Consultant
Paisanos Autosales
2017.04 - 2018.02
Call Center Customer Service Representative
Xerox Business Solutions
2015.05 - 2016.09
Bachelor of Science - Criminal Justice
Houston Community College
Bachelor of Science - History And Political Science
Inter American University of Puerto Rico Metropolitan Campus
- firearm License - 3 years
- CQB Training - [Timeframe]
- Licensed lever 4 commissioned security officer - 3 years
- Certified CPR, [Company Name] - [Timeframe]
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