Elsie ACKON
Mesquite,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Nations Realty Network LLC
Dallas, TX
03.2017 - Current
- Resolves customer complaints while prioritizing customer satisfaction and loyalty.
- Train and regularly mentor associates on performance-oriented strategies and customer service techniques.
- Supervise employees and assess performances to determine training needs and define accurate plans for decreasing process lags.
- Follow through with client requests to resolve problems.
Education
Associate of Science - Nursing
Dallas College
Dallas, TX12.2022
Certificate - Billing And Coding
US Carrier Institute
Fort Collins, CO05.2021
High School Diploma -
Ebenezer High School
Accra12.2015
Skills
- Calculating Liabilities
- Math Skills
- Typing and 10-Key Entry
- Time Tracking and Review
- Computer Competency
- Checking Time Cards
- Payroll Computation
Timeline
Customer Service Manager
Nations Realty Network LLC
03.2017 - Current
Associate of Science - Nursing
Dallas College
Certificate - Billing And Coding
US Carrier Institute
High School Diploma -
Ebenezer High School
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