Ashleigh McKee
Lenexa,KS
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Beauty Brands Salon & Spa
Lenexa, KS
08.2019 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed 30+ invoices each weeks and mailed documentation to clients
Job Recruiter
Randstad
Lenexa, KS
06.2013 - 12.2015
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Oversaw full cycle recruiting for 100+ vacancies each quarter
- Operated and maintained applicant tracking and candidate management systems
- Verified applicant references and employment details
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews
- Maintained filing system of current, prospective and future positions
- Conducted 30 recruiting events to grow passive talent pipeline to prepare for future hiring needs
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
Accountant/Customer Service Representative
Slim4Life Weight Loss
Overland Park , KS
08.2011 - 05.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Monitored 15 -employee team while handling day-to-day accounting processes and financial accuracy
Education
High School Diploma -
Blue Springs South High School
Blue Springs, MO05.2003
Skills
- Complaint resolution
- Report preparation
- Money handling abilities
- Account management
- Training development aptitude
- Professional telephone demeanor
- Administrative support
- Calculating liabilities
- Superior attention to detail
- Bookkeeping
- Budgeting
- Cash Flow analysis
- Schedule Management
Timeline
Customer Service Representative
Beauty Brands Salon & Spa
08.2019 - 11.2020
Job Recruiter
Randstad
06.2013 - 12.2015
Accountant/Customer Service Representative
Slim4Life Weight Loss
08.2011 - 05.2013
High School Diploma -
Blue Springs South High School