Winalda Williamceau
Santo Domingo
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
simplice enterprise
Domican Repiblic
02.2021 - 09.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
IUO
Port-au-prince 06-2021
Skills
- Scheduling
- Inbound and Outbound Calling
- Data Entry
- Data Collection
- Appointment Scheduling
- Payroll Administration
- Calculating liabilities
- Cash Flow Management
- Accounts Payable and Receivable
- QuickBooks expert
- Customer Service
- Baking
- Cake Decorating
- Flaky pastry baking techniques
- Excellent math skills
- Weights and measures
- Cake personalization
- Icings and fondant
- Pastry preparation
- Baking recipe improvements
- Multilingual in [Languages]
- Active listener
- World cuisine knowledge
Languages
French
Native/ Bilingual
English
Full Professional
Spanish
Professional
Certification
- I have a certificate as a baker
Timeline
Customer Service Representative
simplice enterprise
02.2021 - 09.2024
IUO
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