Walker Stewart
Summary
Experienced leader with a strong background in leadership and team management. Consistently drives results and fosters team collaboration. Demonstrates expertise in strategic planning, problem-solving, and adapting to dynamic environments. Recognized for reliability, effective communication, and consistently delivering high-quality outcomes. Proven track record of success in leading teams to achieve their goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager, Guest Experience
Lululemon
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment..
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations and provided constructive feedback to employees.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
General Manager
Gap
01.2023 - 10.2023
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Manager
Gap
10.2020 - 01.2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales Supervisor
Macy's Department Store
02.2020 - 05.2020
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Sales Lead
Macy's Department Store
02.2019 - 02.2020
- Analyzed prior delivery processes and uncovered more efficient method.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Increased sales and customer satisfaction through personalized servicing.
Backstage Sales Lead
Macy's Backstage
11.2018 - 02.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Analyzed prior delivery processes and uncovered more efficient method.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Associate
Macy's Backstage
08.2018 - 11.2018
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Member Services Representative
Planet Fitness
04.2018 - 08.2018
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Degree - Business
North Penn High School
06.2017
Skills
- Strategic Decision Maker
- Effective Communicator
- Team leadership
- Team driven
- Problem-solving
- Staff training and development
- Risk Management
- Constructive Feedback
- Customer service
Timeline
Assistant Manager, Guest Experience
Lululemon
10.2023 - Current
General Manager
Gap
01.2023 - 10.2023
Assistant Manager
Gap
10.2020 - 01.2023
Sales Supervisor
Macy's Department Store
02.2020 - 05.2020
Sales Lead
Macy's Department Store
02.2019 - 02.2020
Backstage Sales Lead
Macy's Backstage
11.2018 - 02.2019
Sales Associate
Macy's Backstage
08.2018 - 11.2018
Member Services Representative
Planet Fitness
04.2018 - 08.2018
Degree - Business
North Penn High School
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