Summary
Overview
Work History
Education
Skills
Timeline
Generic

RACHEL BARNHOUSE

Lawrenceville

Summary

Assistant Manager with extensive expertise in team leadership and project management. Proven track record of managing diverse teams and executing multiple tasks efficiently. Committed to delivering exceptional customer service and optimizing operational procedures.

Overview

7
7
years of professional experience

Work History

Assistant Manager, Guest Experience

Lululemon Athletica
Dawsonville
12.2024 - Current
  • Leads performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns
  • Monitors progress against financial goals (e.g., daily, weekly, monthly, quarterly) to evaluate sales and collect information to support with strategy, including to support pricing targets in outlet stores
  • Supports in mentorship and onboarding of other management roles, assisting with scheduling and budgeting duties through times of transition

Assistant Manager, Operations

Lululemon Athletica
Atlanta
10.2023 - Current
  • Planned and prepared weekly schedules according to labor requirements, labor funding, and educator availability
  • Managed up to 5,000 hours a month, consistently monitoring how hours actualized to ensure the store ended at 100% of the plan for hours usage each month
  • Reviewed, monitored, and partnered with the Store Manager to manage the store's controllable budget and other business data/metrics
  • Managing up to $5,500 in quarterly spending
  • Performed administrative actions to support team members, including completing payroll, approving vacation and time-off requests, and approving shift swaps

Keyleader | Guest Experience Lead

Lululemon Athletica
Coralville
10.2021 - 10.2023
  • Supported ongoing learning and development of up to 40 team members by providing direct feedback, coaching and mentoring, while also addressing performance concerns when applicable
  • Ensuring all feedback was properly documented to keep other leaders enrolled with educator development
  • Responded to guest feedback and addressed guest concerns or escalations, ensuring every concern was responded to/resolved within an appropriate time frame via phone, email, and in person
  • Individually managed all service and maintenance requests
  • Staying in consistent contact with service administrators to ensure all technology within the store ran smoothly, then resolving problems quickly as they arose

Educator

Lululemon Athletica
Leawood
01.2022 - 05.2022
  • Assess guests' needs to provide customized, effective purchase and return solutions and support
  • Provide technical product education by articulating the value and benefit of the product
  • Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards

Staffing Supervisor

Aerie by American Eagle
Wichita
07.2018 - 07.2021
  • Supported the Store Manager in coordinating and leading all staffing functions- including sourcing candidates, application review and employment verification, coordinating the interview process and completing all new hire paperwork/onboarding
  • Assisted in recruiting, training, and managing staff of 25 sales associates
  • Managed all scheduling functions, ensuring productive weekly schedules to support and drive the business
  • Established and assigned individual goals to sales and stock associates; monitored performance and provided real-time coaching to support them in achieving the assigned goals

Education

Bachelor of Art - Communications- Integrated Marketing

Wichita State University
Wichita, KS
05.2024

Skills

  • Payroll & Scheduling
  • Conflict Resolution
  • Employee Onboarding
  • Inventory Management
  • Strategic Thinking
  • Talent Acquisition

Timeline

Assistant Manager, Guest Experience

Lululemon Athletica
12.2024 - Current

Assistant Manager, Operations

Lululemon Athletica
10.2023 - Current

Educator

Lululemon Athletica
01.2022 - 05.2022

Keyleader | Guest Experience Lead

Lululemon Athletica
10.2021 - 10.2023

Staffing Supervisor

Aerie by American Eagle
07.2018 - 07.2021

Bachelor of Art - Communications- Integrated Marketing

Wichita State University

Similar Profiles

CREATE PROFILE