MATT MALESCHUK
Fort Worth,TX
Summary
Experienced customer service specialist with a decade of success in improving customer interactions and fostering team effectiveness in dynamic environments. Strong relationship management skills and a commitment to exceptional service delivery. History of empowering teams to achieve collective goals, and exceed benchmarks. Trustworthy contributor with an unwavering work ethic, prioritizing excellence and integrity in all professional endeavors.
Overview
11
11
years of professional experience
Work History
Assistant Manager, Guest Experience
lululemon
Fort Worth, Texas
10.2024 - Current
- Built lasting community relationships to strengthen brand presence and ambassador networks.
- Analyzed customer data and feedback to identify trends and improve service approaches.
- Engaged with customers in person, or via phone and email, to ensure timely support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Coordinated onboarding processes for new hires to ensure smooth transitions.
Guest Experience Lead
lululemon
Aventura, Florida
09.2022 - 10.2024
- Documented interactions in the customer relationship management system accurately.
- Educated customers on product features and benefits effectively.
- Collaborated with cross-functional teams to resolve customer issues.
- Guided team members in delivering exceptional customer service experiences.
- Trained new employees on sales techniques and company policies.
Realtor
Coastal Realm Group
Fort Lauderdale, Florida
08.2023 - 08.2024
- Developed marketing strategies to promote listings through various channels.
- Maintained detailed records of client interactions in the CRM platform.
- Scheduled and led home viewings and open houses for clients.
- Provided exemplary level of service to clients to extend relationships for future business opportunities.
Educator
lululemon
Calgary, Alberta
10.2021 - 10.2022
- Nurtured customer connections to ensure superior service and helped customers identify products that align with specific needs.
- Collaborated with team members across multiple channels to enhance service quality and customer satisfaction.
- Provided training to new staff on customer service protocols and systems.
Construction Manager
Mirage Landscaping
Calgary, Alberta
01.2015 - 01.2020
- Oversaw daily operations and staff performance to ensure efficient workflow.
- Maintained detailed records of customer interactions in the CRM for future reference purposes.
- Cultivated referral-based clientele through delivery of impactful project experiences.
- Developed encouraging workplace culture, improving employee retention and facilitating transition of seasonal workers to permanent roles.
- Resolved customer inquiries and complaints promptly to maintain positive relationships.
- Identified, developed, and coached team members, establishing a collaborative, high-performing team.
- Established operational procedures to optimize team clarity and efficiency.
Education
Bachelor of Arts - Psychology
Mount Royal University
Calgary, AlbertaJourneyman Landscape Horticulturalist -
Olds College
Olds, AlbertaSkills
- Effective communication
- Relationship building
- Strategic hiring
- Leadership
- Customer service
- Community partnership development
- Team culture enhancement
- Coaching and mentoring
- Sales growth
- Cross-functional coordination
- CRM software
- Data analysis
- Problem resolution
Hobbies and Interests
- Personal Development
- Nutrition
- Nature
- Traveling
- Movies
- Hockey
- Golf
- Fitness
Timeline
Assistant Manager, Guest Experience
lululemon
10.2024 - Current
Realtor
Coastal Realm Group
08.2023 - 08.2024
Guest Experience Lead
lululemon
09.2022 - 10.2024
Educator
lululemon
10.2021 - 10.2022
Construction Manager
Mirage Landscaping
01.2015 - 01.2020
Bachelor of Arts - Psychology
Mount Royal University
Journeyman Landscape Horticulturalist -
Olds College